Mobile App Support

1. On the Account login page of AdventHealth.com, click “Forgot Password”.
2. Enter your email address and click “Request a Reset Link”.
3. Check your email inbox. AdventHealth will immediately send a message to your account's email address.
4. Click the Reset Your Password button in the email.
5. Enter a new password.

You either entered something that is not an email address format or there is a blank character in the email address field.

1. Sign In and accept the terms and conditions if you have not already.
2. On the Account homepage, scroll down to the “Finish Setting Up Your Account” section, and click the “Complete Account Setup” button.
   Click "I have a personal activation code" if you have the aftercare summary with a personal activation code. 

• Enter your personal activation code and confirm your date of birth information.
• Request a verification code via text or call.
• Set your location.
• View your Account homepage.

If your account has incomplete information, check the following:

• Are your visits associated with AdventHealth care providers and facilities? Currently, we can only link to participating hospitals and doctor's offices.
• Check to see that your visit is showing. If it is, you may have to wait for this report to be completed or made available to you online if it was very recent.
• Has your care provider reviewed the information? The care provider may only release results to your Account after they have had an opportunity to fully review the details. Always speak to your care provider about any results posted.

If you want to correct information on your medical records:

Contact the Health Information Management department to request changes.

1. Once logged into your Account, on the homepage click “Messages” from the “Quick Links” section.
   
   OR
   
   Click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app. Once in MyChart, click the “Messages” button in the menu or the quick links.
2. Once on the Message page, click the “New Message” button.
3. Select a topic, write your message, and click "Send".

1. Once logged into your Account, on the homepage click “24/7 Virtual Urgent Care” in your Care Team or from the “Get Care” page.
2. Once on the 24/7 Virtual Urgent Care page, click the “View Inbox” button.
3. In your Virtual Care Inbox, click the “Create a New Message” button.
4. Select the care provider, message type, add your subject, write your message, and click “Send”.

Yes, you can find your available bills and pay them online.

Make sure you have access to your family member’s records via the “Sharing Hub” in MyChart.
How do I add a child or family member to my account?

1. Once logged into your Account, select the family member’s name in the top menu or after tapping “Switch Account” if using the app.
2. After switching accounts, click the “Billing” button that is found under the “More for You” section of your homepage, or in the top menu.
3. Your family member’s bills should show in the list of Billing Summaries.

With a new care provider:

1. Once logged into your Account, click “Find Care” in the top menu, or at the bottom of your screen if using the app.
2. Fill in your credentials using the search bar. You can include:
3. The condition, specialty, or care provider’s name
4. Your location,
5. Insurance, if available, and click the "Find Care" button in the search bar.
6. You will be presented with a list of care providers that best match your credentials, and with their availability next to their names.
7. If needed, please modify your search using the filters or changing what was entered in the search bar.
8. After selecting a care provider and clicking on an appointment time, fill out the form details and click “Submit”.
9. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.

1. Once logged into your Account, click the “Visits” quick link on the homepage.
2. Click the upcoming visit you wish to change.
3. If you wish to cancel, click “Cancel appointment”.
   If you wish to reschedule, click “Reschedule appointment” if the option is available.