Troubleshooting Steps

Allow Access in Safari for Mobile/Tablet

To have a call on iPhone or iPad devices, you need to provide access to your webcam and microphone. Safari requires you to answer this each time. Press Allow when prompted.

  1. Go to Settings on your device
  2. Scroll down and open the “Safari” tab
  3. Ensure “Camera & Microphone” are set to “Allow”
  4. Make sure “Request Desktop Site” option is turned off
  5. Refresh the safari browser to try to access the video visit again
iOS Troubleshooting