Allow Access in Safari for Mobile/Tablet
To have a call on iPhone or iPad devices, you need to provide access to your webcam and microphone. Safari requires you to answer this each time. Press Allow when prompted.
- Go to Settings on your device
- Scroll down and open the “Safari” tab
- Ensure “Camera & Microphone” are set to “Allow”
- Make sure “Request Desktop Site” option is turned off
- Refresh the safari browser to try to access the video visit again
![iOS Troubleshooting](/sites/default/files/styles/scale1600/public/media/Screen%20Shot%202020-06-15%20at%201.13.19%20PM.png.webp?itok=_D67LPa0)