Troubleshooting Video Visits

Allow Camera Access to Safari - iPhone/ iPad/ Mac

Safari browser privacy settings require you allow permission for your Video Visit and other sites to access your camera. You may need to manually allow AdventHealth, especially if you accidentally denied permission.

Give permission to access to your camera
You may need to go into account settings on your device and manually grant permission for AdventHealth to access your camera.

How to re-enable the camera and microphone on your MacBook and iMac

  1. Open Safari Preferences.
  2. Navigate to Websites.
  3. Go to Camera and Microphone tabs.
  4. Change access to Allow.
  5. Restart Safari.