AdventHealth Manchester Ranked #1 in Company for HCAHPS Scores in the 3rd Quarter

October 26, 2023 — AdventHealth is proud to announce its outstanding achievement in the Healthcare Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, securing the top position in the company's rankings for the 3rd quarter of 2023. This remarkable accomplishment underscores our commitment to delivering exceptional patient care and ensuring the highest level of satisfaction among those we serve.

The HCAHPS survey is a national, standardized tool designed to measure patients' perceptions of their hospital experience. It covers various aspects of patient care, including communication with nurses and doctors, responsiveness of hospital staff, pain management, and cleanliness. Achieving the top ranking in HCAHPS scores is a testament to the dedication of AdventHealth to providing patient-centered care.

Key highlights of AdventHealth Manchester's achievement in the 3rd quarter HCAHPS rankings include:

1. Exceptional Patient Communication: Our Manchester Campus excelled in fostering open and effective communication between healthcare providers and patients, resulting in high scores for doctor-patient and nurse-patient interactions.

2. Swift Responsiveness: Our staff demonstrated remarkable responsiveness to patients' needs and concerns, ensuring that each individual felt valued and heard throughout their hospital stay.

3. Superior Pain Management: AdventHealth Manchester consistently provided effective pain management techniques, ensuring patients' comfort and well-being.

4. Impeccable Cleanliness: The hospital's commitment to maintaining a clean and hygienic environment contributed to high scores in this crucial aspect of the patient's experience.

Sissel Jacob, CEO/President of AdventHealth Manchester, expressed her gratitude to the entire AdventHealth team, stating, "This recognition is a testament to the unwavering commitment of our healthcare professionals, support staff, and administration to put the patient first in everything we do. We are dedicated to maintaining and exceeding these high standards of care to ensure that every patient's journey with us is a positive one."

As AdventHealth Manchester celebrates this remarkable achievement, we look forward to continuing our mission of providing world-class healthcare services, enhancing patient experiences, and setting new benchmarks for excellence in the healthcare industry. We extend our sincere appreciation to our patients and the community for their trust and support.