You’re Family
You’re so much more than a diagnosis. You’re a whole person – one who has unique interests, needs and goals. And our team is here to help you get on the path to whole-person health, whatever your path may look like and wherever it may lead.
We’re committed to providing outstanding care at every turn – answering your questions and offering the resources and support you need. We’ll take care of the details, so you can focus on what matters most – healing.
Offering a Whole Care Experience
It’s our desire that every person that walks through our doors — across all our facilities and care locations — experiences an exceptional and consistent level of service. This is our promise to you, and it’s what calls us to deliver outstanding care that spans your entire wellness journey.
Delivering Exceptional Care for You
- We Promise to Keep You Safe
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Across our system — in every facility and in every role — we make the same promise: To keep you safe in every possible way. We’ll protect your privacy and confidentiality. We’ll keep our environment clean – from waiting and exam rooms to our cafeteria and every place in between. And we’ll deliver professional service by following our dress code and proudly wearing our badge.
- We Promise to Love You as a Family Member
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In order to provide outstanding care and an exceptional experience to our patients, we promise to treat you as more than your diagnosis. We promise to treat you, your family and one another with uncommon compassion and to nurture whole-person health through CREATION Life. And, we promise to treat you with fairness and respect, and to listen and communicate effectively with iCARE.
- We Promise to Make Your Experience Easy
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When you’re here, we seek out every opportunity to make your experience an easy one. We promise to help you get to your destination, and speak highly of our colleagues to provide you with the connected care you want and need. We promise to collaborate to offer solutions – not excuses. And, we’re committed to innovating and continually seeking ways to improve our work.
- We Promise to Own Our Actions
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We can only grow when we acknowledge and own our actions and learn from mistakes. At AdventHealth, we promise to always be positive and aim to exceed all your expectation. We promise to follow through on our commitments, and keep the focus on you by using discretion with personal devices. And, we promise to recover service and restore trust with you and our colleagues using ACT.
We Are Greater As a Whole
Our work depends on a strong culture. Each of us is required to do our part to find ourselves in this sacred mission. When we come together, listen, collaborate and commit to delivering exceptional care to our patients and boundless respect to one another, we’ll advance the care available to our patients, and far beyond our network.
When we work together, we’re greater as a whole.