Troubleshooting Steps
If Video Visits did not find your Microphone or Speaker, it could be due to the cache or permissions. Please select the browser being used for more information to allow access:
- Allow Access in Chrome Mobile
- Give Camera Access Surface Pro
- Allow Access to Camera Safari
- Allow Access Safari Mobile and Tablet
- Allowing access in Safari
- Allow Access Safari Mobile and Tablet
- Allow Access Safari iPad/iPhone
- Allow Access in MacOS
- Allow Access Edge
- Allow Access in Safari
- Allow Access in Chrome Desktop
- Allow Access in Windows 10
- Allow Access Firefox Mobile/Tablet
- Allow Access in Samsung Mobile
- Allow Access Firefox Desktop
Change Browsers
Sometimes there can be an error on your browser. Try using a different browser to see if it works. AdventHealth video visits is compatible on Chrome, Firefox, and Safari.
Check your computer settings
Your computer settings may prevent you from sharing your microphone. Check your microphone computer settings on Windows or Mac.
Check antivirus, firewall or parental settings
You may have antivirus, firewall, or parental control software installed that is blocking access to your microphone.