Questions and Answers (<70 Characters)
(<550 Characters) lectus urna duis convallis convallis tellus id interdum velit laoreet id donec ultrices tincidunt arcu non sodales neque sodales ut etiam sit amet nisl purus in mollis nunc sed id semper risus in hendrerit gravida rutrum quisque non tellus orci ac auctor augue mauris augue neque gravida in fermentum et sollicitudin ac orci phasellus egestas tellus rutrum tellus pellentesque eu tincidunt tortor aliquam nulla facilisi cras fermentum odio eu feugiat pretium nibh ipsum consequat nisl vel pretium lectus quam id leo in vitae turpis massa sed
-
Q:Question: Can I get a prescription?
A:Answer:Yes, telemedicine physicians and nurse practitioners can prescribe non-controlled medication in accordance with state laws when deemed medically necessary. We can only provide a limited supply of long-term medications until you follow up with your primary care physician. We cannot refill controlled medications (narcotic pain relievers, benzodiazepines, etc.). Please contact your prescribing provider for these refills.
Does the application automatically show me available pharmacies that are within my insurance network?
No, you'll need to confirm with your insurance carrier prior to a visit to confirm that the selected pharmacy is within your network.
-
Q:Question: Who will I see when I begin my appointment?
A:Answer:Once you log in to your account and finish filling out the information necessary for the appointment, you'll see a list of providers. You may choose a provider who's immediately available or wait to see a specific one. Please allow up to two minutes after clicking the join button for the video connection to launch. You will have the option to wait for the provider or be alerted via a text message, phone call or email.
-
Q:Question: Can I schedule an appointment, or is it first-come, first-served?
A:Answer:You have the option to choose an on-demand appointment, or you can schedule an appointment for a time that's convenient to you.
-
Q:Question: Who can use telemedicine on the AdventHealth app?
A:Answer:Anyone in the following states can use the AdventHealth app for online care: Florida, Georgia, Kansas, Kentucky, Missouri, North Carolina, Tennessee, Texas and Wisconsin.
How do my children and family use the app?
As the parent and/or guardian, you will have to create a primary account (which you can use for visit requests) and add multiple users. If your dependent is under 18, the legal guardian will need to fill out the guarantor section and be present with the patient during the virtual consult.
Can my dependent(s) use the app if they're located outside the covered states?
Due to government regulations, we cannot provide treatment to patients outside of the covered states.
-
Q:Question: How do I create an account to schedule a virtual visit?
A:Answer:Go to your app store (for Android, use Google Play, or for Apple products, use the Apple App Store) and download by searching "AdventHealth." You'll be prompted to create an account by entering information about yourself and will be asked to provide a credit card or health savings and reimbursement account card for billing. Your account won't be billed until after you're seen and treated.
Note: Each member of your immediate family will need their own account. If your child is under 18, you will fill out the guarantor section as their guardian.
-
Q:Question: If I'm using insurance, what information do I need?
A:Answer:You'll need the following information to use telemedicine on the AdventHealth app:
- Policyholder name
- Policyholder date of birth
- Policyholder gender
- Policyholder's relationship to patient
- Patient's member number (please see the app for a sample insurance card)
-
Q:Question: What if my condition can't be treated during my visit?
A:Answer:If the physician or nurse practitioner determines your needs are outside the scope of care for a video visit, you won't be charged. We will also assist you with a referral through your primary care physician if needed.
-
Q:Question: What is a video visit through the AdventHealth app?
A:Answer:A video visit through the AdventHealth app is a convenient option for a face-to-face appointment with a board-certified physician or nurse practitioner through your smartphone or tablet. You can receive a diagnosis, treatment, follow-up and prescriptions for minor ailments.
What is the cost of a virtual visit?
A virtual visit is $59 without insurance, payable at the time of your visit via credit card. If you have insurance, check with your provider or use the app to see a list of insurance providers we accept.
When you register for your telemedicine appointment, you will be asked to enter your insurance information. You can pay your co-pay or deductible/co-insurance amount with a credit card or your health savings and reimbursement account card.
Why would I use the AdventHealth app?
With online doctor visits, you'll have access to physicians and nurse practitioners for minor medical concerns anywhere you have internet access in the following states: Florida, Georgia, Kansas, Kentucky, Missouri, North Carolina, Tennessee, Texas and Wisconsin.
(<550 Characters) lectus urna duis convallis convallis tellus id interdum velit laoreet id donec ultrices tincidunt arcu non sodales neque sodales ut etiam sit amet nisl purus in mollis nunc sed id semper risus in hendrerit gravida rutrum quisque non tellus orci ac auctor augue mauris augue neque gravida in fermentum et sollicitudin ac orci phasellus egestas tellus rutrum tellus pellentesque eu tincidunt tortor aliquam nulla facilisi cras fermentum odio eu feugiat pretium nibh ipsum consequat nisl vel pretium lectus quam id leo in vitae turpis massa sed
Navigational Widget (<45 Characters) Quick Links (<40 Characters)
(<150 Characters) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Et ultrices neque ornare.
Promotional Widget (<90 Characters) Related Links - Standard Image Size (<70 Characters)
(<550 Characters; no bulleted or numbered lists allowed in this area) lectus urna duis convallis convallis tellus id interdum velit laoreet id donec ultrices tincidunt arcu non sodales neque sodales ut etiam sit amet nisl purus in mollis nunc sed id semper risus in hendrerit gravida rutrum quisque non tellus orci ac auctor augue mauris augue neque gravida in fermentum et sollicitudin ac orci phasellus egestas tellus rutrum tellus pellentesque eu tincidunt tortor aliquam nulla facilisi cras fermentum odio eu feugiat pretium nibh ipsum consequat nisl vel pretium lectus quam id leo in vitae turpis massa sed
Promotional Widget (<90 Characters) Related Links - Smaller Image Size (<70 Characters)
(<550 Characters; no bulleted or numbered lists allowed in this area) lectus urna duis convallis convallis tellus id interdum velit laoreet id donec ultrices tincidunt arcu non sodales neque sodales ut etiam sit amet nisl purus in mollis nunc sed id semper risus in hendrerit gravida rutrum quisque non tellus orci ac auctor augue mauris augue neque gravida in fermentum et sollicitudin ac orci phasellus egestas tellus rutrum tellus pellentesque eu tincidunt tortor aliquam nulla facilisi cras fermentum odio eu feugiat pretium nibh ipsum consequat nisl vel pretium lectus quam id leo in vitae turpis massa sed
Sponsorship (<70 Characters)
(<550 Characters) lectus urna duis convallis convallis tellus id interdum velit laoreet id donec ultrices tincidunt arcu non sodales neque sodales ut etiam sit amet nisl purus in mollis nunc sed id semper risus in hendrerit gravida rutrum quisque non tellus orci ac auctor augue mauris augue neque gravida in fermentum et sollicitudin ac orci phasellus egestas tellus rutrum tellus pellentesque eu tincidunt tortor aliquam nulla facilisi cras fermentum odio eu feugiat pretium nibh ipsum consequat nisl vel pretium lectus quam id leo in vitae turpis massa sed
Heading Line 2 (<215 Characters) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco.
(<550 Characters) lectus urna duis convallis convallis tellus id interdum velit laoreet id donec ultrices tincidunt arcu non sodales neque sodales ut etiam sit amet nisl purus in mollis nunc sed id semper risus in hendrerit gravida rutrum quisque non tellus orci ac auctor augue mauris augue neque gravida in fermentum et sollicitudin ac orci phasellus egestas tellus rutrum tellus pellentesque eu tincidunt tortor aliquam nulla facilisi cras fermentum odio eu feugiat pretium nibh ipsum consequat nisl vel pretium lectus quam id leo in vitae turpis massa sed
Tabs (<70 Characters)
(<550 Characters) lectus urna duis convallis convallis tellus id interdum velit laoreet id donec ultrices tincidunt arcu non sodales neque sodales ut etiam sit amet nisl purus in mollis nunc sed id semper risus in hendrerit gravida rutrum quisque non tellus orci ac auctor augue mauris augue neque gravida in fermentum et sollicitudin ac orci phasellus egestas tellus rutrum tellus pellentesque eu tincidunt tortor aliquam nulla facilisi cras fermentum odio eu feugiat pretium nibh ipsum consequat nisl vel pretium lectus quam id leo in vitae turpis massa sed
- Tab 1 (<15 Characters)
- Tab 2 (<15 Characters)
- Tab 3 (<15 Characters)
- Tab 4 (<15 Characters)
- Tab 5 (<15 Characters)
(<800 Characters) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Sit amet justo donec enim diam. Eget nunc lobortis mattis aliquam faucibus purus in massa. Quisque non tellus orci ac auctor. Felis donec et odio pellentesque diam volutpat. In fermentum et sollicitudin ac orci phasellus. Congue nisi vitae suscipit tellus mauris a diam maecenas sed. Dictum non consectetur a erat nam. Turpis massa tincidunt dui ut ornare lectus sit amet. Eget gravida cum sociis natoque penatibus et magnis dis parturient. Purus ut faucibus pulvinar elementum. Sed tempus urna et pharetra pharetra. Vel orci porta non pulvinar neque laoreet suspendisse interdum consectetur.
Lorem Ipsum Dolor Sit Amet, Consectetur Adipiscing Elit, Sed
(<550 Characters) lectus urna duis convallis convallis tellus id interdum velit laoreet id donec ultrices tincidunt arcu non sodales neque sodales ut etiam sit amet nisl purus in mollis nunc sed id semper risus in hendrerit gravida rutrum quisque non tellus orci ac auctor augue mauris augue neque gravida in fermentum et sollicitudin ac orci phasellus egestas tellus rutrum tellus pellentesque eu tincidunt tortor aliquam nulla facilisi cras fermentum odio eu feugiat pretium nibh ipsum consequat nisl vel pretium lectus quam id leo in vitae turpis massa sed
Item 1 (<60 Characters)
(<195 Characters; must have this field or CTA or both) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Et ultrices neq.
Item 2 (<60 Characters)
(<195 Characters; must have this field or CTA or both) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Et ultrices neq.
Item 3 (<60 Characters)
(<195 Characters; must have this field or CTA or both) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Et ultrices neq.
Item 4 (<60 Characters)
(<195 Characters; must have this field or CTA or both) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Et ultrices neq.
(<800 Characters) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Sit amet justo donec enim diam. Eget nunc lobortis mattis aliquam faucibus purus in massa. Quisque non tellus orci ac auctor. Felis donec et odio pellentesque diam volutpat. In fermentum et sollicitudin ac orci phasellus. Congue nisi vitae suscipit tellus mauris a diam maecenas sed. Dictum non consectetur a erat nam. Turpis massa tincidunt dui ut ornare lectus sit amet. Eget gravida cum sociis natoque penatibus et magnis dis parturient. Purus ut faucibus pulvinar elementum. Sed tempus urna et pharetra pharetra. Vel orci porta non pulvinar neque laoreet suspendisse interdum consectetur.
Item 1 (<60 Characters)
Item 2 (<60 Characters)
(<800 Characters) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Sit amet justo donec enim diam. Eget nunc lobortis mattis aliquam faucibus purus in massa. Quisque non tellus orci ac auctor. Felis donec et odio pellentesque diam volutpat. In fermentum et sollicitudin ac orci phasellus. Congue nisi vitae suscipit tellus mauris a diam maecenas sed. Dictum non consectetur a erat nam. Turpis massa tincidunt dui ut ornare lectus sit amet. Eget gravida cum sociis natoque penatibus et magnis dis parturient. Purus ut faucibus pulvinar elementum. Sed tempus urna et pharetra pharetra. Vel orci porta non pulvinar neque laoreet suspendisse interdum consectetur.
Item 1 (<60 Characters)
(<195 Characters; must have this field or CTA or both) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Et ultrices neq.
(<800 Characters) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Sit amet justo donec enim diam. Eget nunc lobortis mattis aliquam faucibus purus in massa. Quisque non tellus orci ac auctor. Felis donec et odio pellentesque diam volutpat. In fermentum et sollicitudin ac orci phasellus. Congue nisi vitae suscipit tellus mauris a diam maecenas sed. Dictum non consectetur a erat nam. Turpis massa tincidunt dui ut ornare lectus sit amet. Eget gravida cum sociis natoque penatibus et magnis dis parturient. Purus ut faucibus pulvinar elementum. Sed tempus urna et pharetra pharetra. Vel orci porta non pulvinar neque laoreet suspendisse interdum consectetur.
(<800 Characters) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Sit amet justo donec enim diam. Eget nunc lobortis mattis aliquam faucibus purus in massa. Quisque non tellus orci ac auctor. Felis donec et odio pellentesque diam volutpat. In fermentum et sollicitudin ac orci phasellus. Congue nisi vitae suscipit tellus mauris a diam maecenas sed. Dictum non consectetur a erat nam. Turpis massa tincidunt dui ut ornare lectus sit amet. Eget gravida cum sociis natoque penatibus et magnis dis parturient. Purus ut faucibus pulvinar elementum. Sed tempus urna et pharetra pharetra. Vel orci porta non pulvinar neque laoreet suspendisse interdum consectetur.
Content Widget (<40 Characters) Text with Image/ Video (<35 Characters)
(<1,200 Characters) Amet est placerat in egestas erat imperdiet sed euismod nisi porta lorem mollis aliquam ut porttitor leo a diam sollicitudin tempor id eu nisl nunc mi ipsum faucibus vitae aliquet nec ullamcorper sit amet risus nullam eget felis eget nunc lobortis mattis aliquam faucibus purus in massa tempor nec feugiat nisl pretium fusce id velit ut tortor pretium viverra suspendisse potenti nullam ac tortor vitae purus faucibus ornare suspendisse sed nisi lacus sed viverra tellus in hac habitasse platea dictumst vestibulum rhoncus est pellentesque elit ullamcorper dignissim cras tincidunt lobortis feugiat vivamus at augue eget arcu dictum varius duis at consectetur lorem donec massa sapien faucibus et molestie ac feugiat sed lectus vestibulum mattis ullamcorper velit sed ullamcorper morbi tincidunt ornare massa eget egestas purus viverra accumsan in nisl nisi scelerisque eu ultrices vitae auctor eu augue ut lectus arcu bibendum at varius vel pharetra vel turpis nunc eget lorem dolor sed viverra ipsu molestie ac feugiat sed lectus vestibulum mattis ullamcorper velit sed ullamcorper morbi tincidunt ornare massa eget egestas purus viverra accumsan in nisl nisi scelerisque eu ultrices vitae auctor
Promotional Widget (<90 Characters) Text Only (<70 Characters)
(<600 Characters) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Blandit massa enim nec dui nunc mattis. Morbi enim nunc faucibus a. Morbi quis commodo odio aenean. Sit amet consectetur adipiscing elit pellentesque habitant morbi tristique senectus. Ut consequat semper viverra nam libero. Sollicitudin aliquam ultrices sagittis orci a scelerisque purus.
(<600 Characters) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Blandit massa enim nec dui nunc mattis. Morbi enim nunc faucibus a. Morbi quis commodo odio aenean. Sit amet consectetur adipiscing elit pellentesque habitant morbi tristique senectus. Ut consequat semper viverra nam libero. Sollicitudin aliquam ultrices sagittis orci a scelerisque purus.
Informational Widget (<90 Characters) Three Column List (<70 Characters)
(<550 Characters; no bulleted or numbered lists allowed in this area) lectus urna duis convallis convallis tellus id interdum velit laoreet id donec ultrices tincidunt arcu non sodales neque sodales ut etiam sit amet nisl purus in mollis nunc sed id semper risus in hendrerit gravida rutrum quisque non tellus orci ac auctor augue mauris augue neque gravida in fermentum et sollicitudin ac orci phasellus egestas tellus rutrum tellus pellentesque eu tincidunt tortor aliquam nulla facilisi cras fermentum odio eu feugiat pretium nibh ipsum consequat nisl vel pretium lectus quam id leo in vitae turpis massa sed
Column 1 (<24 Characters)
- List Item (<27 Characters)
- List Item
- List Item
New List Group (<24 Characters)
- List Item
Column 2
- List Item with Link
- List Item with Link
- List Item with Link
- List Item
- List Item
Column 3
- List Item
- List Item
New List Group
- List Item
- List Item
Two Item Widget
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Blandit massa enim nec dui nunc mattis. Morbi enim nunc faucibus a.
-
Item #1
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Blandit massa enim nec dui nunc mattis. Morbi enim nunc faucibus a. Morbi quis commodo odio aenean. Sit amet consectetur adipiscing elit pellentesque habitant morbi tristique senectus. Ut consequat semper -
Item #2
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Blandit massa enim nec dui nunc mattis. Morbi enim nunc faucibus a. Morbi quis commodo odio aenean. Sit amet consectetur adipiscing elit pellentesque habitant morbi tristique senectus. Ut consequat semper
Videos (<70 Characters)
(<300 Characters) Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Et ultrices neque ornare aenean euismod elementum. A erat nam at lectus urna duis. Tempor commodo ullamcorper a lacus vestibulum sed arcu non odio. Lectus quam id leo in vitae.
-
Optional Video Description