Search Questions & Answers
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Question: What does it mean to be a Seventh-day Adventist hospital?
Answer:The legacy of delivering whole-person care — healing the body, mind and spirit — has been rooted in the Seventh-day Adventist Church for more than 100 years. Today, several hundred hospitals, clinics and health care facilities worldwide identify with the Church. Team members are encouraged to live their faith in the workplace in appropriate ways that can help nurture the whole person.
Continue ReadingCollapse AnswerThe Adventist Church maintains a vital connection to AdventHealth’s health care ministry, beginning with its governing body, which is comprised of designated Church officials and lay leaders.
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Question: I forgot my password.
Answer:- On the Account login page of AdventHealth.com, click “Forgot Password”.
- Enter your email address and click “Request a Reset Link”.
- Check your email inbox. AdventHealth will immediately send a message to your account's email address.
- Click the Reset Your Password button in the email.
- Enter a new password.
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Question: Why does it say, "Enter a valid email address." when I try to login?
Answer:You either entered something that is not an email address format or there is a blank character in the email address field.
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Question: Why does it say, "Invalid email/password combination" when I try to login?
Answer:You either do not have an account yet or the password you entered was not correct.
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Question: My Account is locked, what do I do?
Answer:For your security, we lock accounts after too many failed attempts to log in. If your account is locked, there are two ways you can reset your password:
Continue ReadingCollapse AnswerOption 1 – Reset Password Page
On the Account login page of AdventHealth.com, click “Forgot Password”.
Enter your email address and click “Request a Reset Link”.
Check your email inbox. AdventHealth will immediately send a message to your account's email address.
Click the “Reset Your Password” button in the email.
Enter a new password.
Option 2 – Help Center
Call Call855-238-8791 where customer support can assist you.
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Question: How can I change my email address?
Answer:- Click your Account Menu on the top right of your screen where your name is if you are using a browser, or on the top left if using the app.
- Click “Profile & Settings” from the dropdown list.
- Click the “Update” button within the Contact Information section of your profile, next to the email address you’d like to change.
- Enter the new email address you wish to use.
- Confirm the new email address you wish to use.
- Check your email inbox. AdventHealth will send an email to you to verify the email address you've entered.
- Click the verification link in the email.
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Question: How do I connect my health records?
Answer:- Sign In and accept the terms and conditions if you have not already.
- On the Account homepage, scroll down to the “Finish Setting Up Your Account” section, and click the “Complete Account Setup” button.
Click "I have a personal activation code" if you have the aftercare summary with a personal activation code.
- Enter your personal activation code and confirm your date of birth information.
- Request a verification code via text or call.
- Set your location.
- View your Account homepage.
Continue ReadingCollapse AnswerOR
Click “Continue without a code” if you do not have the personal activation code.- Search for your medical records in our system by providing your legal first name, last name, date of birth, legal sex and phone number associated to your records.
- Request a verification code via text or call.
- Set your location.
- View your Account homepage.
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Question: How do I add a child to my account?
Answer:AdventHealth is only able to create accounts for users at least 14 years of age. If you would like to view your child's records online:
Continue ReadingCollapse Answer- Log in and click on your account menu in the upper right corner.
- Click "Family Accounts".
- Click "Add a Child".
- You must have your child's MRN or Patient Account ID.
- Search for your child's medical records in our system by providing their legal first name, last name, date of birth and phone number associated to their records.
- Request a verification code via text or call.
What to do if your phone number isn't receiving texts?
- Enter their MRN or Patient Account ID.
- Verify their information.
- View your account homepage.
- Click on your account menu in the upper right corner.
- Select your child’s name from the dropdown list.
In the hospital:
If you are with your child or loved one at the time of registration in a facility, Patient Access can send you an invitation to view your child's records in AdventHealth.
If you still do not see any health records after taking these steps, please contact us.
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Question: My Account has incomplete or incorrect information.
Answer:If your account has incomplete information, check the following:
- Are your visits associated with AdventHealth care providers and facilities? Currently, we can only link to participating hospitals and doctor's offices.
- Check to see that your visit is showing. If it is, you may have to wait for this report to be completed or made available to you online if it was very recent.
- Has your care provider reviewed the information? The care provider may only release results to your Account after they have had an opportunity to fully review the details. Always speak to your care provider about any results posted.
If you want to correct information on your medical records:
Contact the Health Information Management department to request changes.
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Question: Where can I find an MRN?
Answer:Your Medical Record Number is available on the following documents:
- Discharge paperwork provided by the hospital.
- On your wristband from a recent hospital stay.