Durand Emergency Room

How to Identify an Emergency

Sudden abdominal pain, a severe allergic reaction, weakness, or trouble breathing — when you find yourself in an emergency situation, it’s natural to feel shaken and uncertain.

When you aren’t sure what to do, trust your instincts. If you think you recognize the symptoms of a serious medical condition, err on the side of caution. Call 911 right away or head to the closest emergency room. Conditions we offer emergency medical treatments for include:

• Complicated Fractures
• Deep Wounds
• Extreme Difficulty Breathing
• Head Injury
• Poisoning
• Severe Allergic Reactions
• Severe Burns
• Suspected Heart Attack
• Suspected Stroke
• Vomiting or Coughing Up Blood

Designated by the state of Wisconsin as a level IV trauma center, AdventHealth Durand, formerly Chippewa Valley Hospital, has years of experience looking after the people of Chippewa Valley and the surrounding area. With an experienced medical staff, advanced X-ray and imaging equipment, and life support services, our Durand ER team is here to help you find relief and healing.

What to Expect When You Visit the ER

We know you'll probably have a lot of questions when you come in for emergency medical treatments. And we want you to feel confident in the care you receive, so we’ll take the time to answer each one thoughtfully and patiently. We’ll have some questions for you, too, because the more we know, the more safely and quickly we can care for you. First, we’ll ask for basic information like your medical history and the reason for your visit. After taking your vital signs, we’ll decide on the best way to help you heal.

In our Durand ER, we use a process known as triage to prioritize who receives care first. This means we may treat a later-arriving patient suffering from a stroke before a patient in a less critical condition. To help us better serve you, you may want to consider keeping an information card in your purse or wallet. Include information like:

• Advance Directives (Like Power of Attorney and Health Care Proxy)
• List of All Your Medications and Drug Allergies
• Name and Number of Your Primary Care Doctor

When we know all the facts, we can deliver safer, faster healing.

When you’re not feeling like yourself, getting dressed and going to the doctor’s office (or just getting out of bed) may be the last thing you want to do. That’s why we created Video Visits — so you can visit with a doctor or nurse practitioner from your couch using a smartphone, tablet, or computer. Through Video Visits, we offer advice and support for a number of minor ailments, including:

• Conjunctivitis/Pink Eye
• Cough, Colds, Bronchitis, and Flu
• Lower Back Pain
• Seasonal Allergies
• Sinus and Upper Respiratory Infections
• Skin Conditions
• Urinary Tract Infections

Hours: Monday through Friday, 8 am to 8 pm | Saturday through Sunday, 8 am to 5 pm. No appointment needed.

How It Works

• Download the app on iTunes or GooglePlay.
• Create an account.
• Tap the "Request Visit" link in your app and get started.

Your care is just a click away. Get started today.

Hopefully, your trip to the emergency room will be the only medical attention you'll need for a while. If your injury or condition requires further treatment, however, our care navigators will help connect you with follow-up care wherever you live. As part of our mission to provide whole-person care, we're here to not only heal your body. We want to help ease your mind and minister to your spirit, as well.