AdventHealth Heart of Florida Visitor Information You’re Welcome Here
Visiting a family member, friend or loved one can help lift their spirits as they heal and recover from an injury or illness. AdventHealth Heart of Florida, formerly Heart of Florida Regional Medical Center, offers many helpful resources to make your visit a little easier and a whole lot brighter for our patients.
Be Our Guest
Focus on your loved one at AdventHealth Heart of Florida by simply visiting the hospital, and we’ll take care of the details.
AdventHealth Heart of Florida Visiting Hours
We welcome you to visit your friends and family during AdventHealth Heart of Florida visiting hours, which are generally 8 am to 9 pm
If you’re visiting a loved one staying at the hospital in Davenport, please review our AdventHealth Heart of Florida visitor rules and guidelines for our units. Contact us at Call863-422-4971 if you need additional information or if you have any questions.
- Medical and Surgical Units
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Parents of pediatric patients (or a family member acting on behalf of the parent) are encouraged to stay with their child, even outside of visiting hours.
We also ask that visitors are limited to two at a time for our patients in the medical and surgical units. This allows our patients to rest and recover as their bodies heal.
Adults and children are welcome to visit patients in our unit. We also allow our patients’ physicians and charge nurses to evaluate and make exceptions to any of the visitor guidelines listed above.
- Intensive Care/PCU Units
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We ask that only adult members of our patients’ immediate family visit the ICU and PCU. Only two visitors are permitted at a time during visiting hours of 8 am to 9 pm. Nurses may make exceptions to these visiting hours based on individual situations.
- Mother/Baby Units
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We welcome immediate family to visit new moms in our Mother/Baby Unit 24 hours each day. We ask that relatives and friends meet the newest member of your family during general visiting hours, 8 am to 9 pm.
Significant others who are supportive to the mother may be present during delivery, but it’s ultimately up to the discretion of the patient and staff as to how many others will be allowed in our labor, delivery, recovery and postpartum suites.
Feel Supported on Our Spiritual Care Hotline
Whatever you're facing, you're not alone. When you need a listening ear, the AdventHealth Spiritual Care Hotline is here for you at Call833-258-2414, Monday through Friday, from 10 am to 6 pm ET. Calls are free and confidential, and our caring team members will listen without judgment, offering prayer, support and additional resources, if needed.
Brighten Someone’s Day Visit Our Gift Shop
Help make your loved one’s stay a little brighter and a little more comfortable. Our gift shop, operated by the Heart of Florida Auxiliary, has flowers, balloons, gifts, reading materials and much more available to purchase.
Located on the main floor near the lobby, the AdventHealth Heart of Florida gift shop hours are 9 am to 5 pm, although these hours may vary based on volunteer availability. The gift shop is closed on holidays.
Patient Belongings and Valuables
When visiting us, we recommend only bringing a few essential items with you. We are not responsible for any lost items, per our consent form. We suggest that any items that are brought with you to the hospital are sent home with your family or visitors.
If a valuable item that is not an assistive device cannot be sent home, please connect with your health care team to discuss the option of securing your belongings with our security team. Please let your health care team know about any items you have with you during your stay.
- Clothing
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A hospital gown and non-skid socks will be provided to every patient. We recommend any clothes brought with you to the hospital be sent home with your family or visitors. Near the end of your stay, we suggest having your loved ones bring clothes to you shortly before transitioning from the hospital.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
- Denture Care
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We know that you need your dentures with you during your hospital stay. We will provide a denture cup for you to secure your dentures. This cup will stay with you at your bedside. Please be cautious of your denture cup, keeping it in a visible area and being careful to not place it on your food tray, in your linens or in a hidden area. This may cause your dentures to be accidentally removed from your room.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
- Hearing Aids
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We understand that you need your hearing aids during your hospital stay. Hearing aids are best kept on your person, or in their original case. If your original case is not available, please let your health care team know so that we can provide a case for you to use. Please do not leave your hearing aids unattended and be mindful to not place them on your food tray, in your linens or in a hidden area. This may cause your hearing aids to be accidentally removed from your room.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
- Eyeglasses/Contact Lenses
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We understand you need your glasses or contact lenses during your hospital stay. Glasses and contact lenses are best kept on your person, or in their original case. If an original case is not available, please let your health care team know so that we can provide a case for you to use. It is important that you do not place your glasses or contact lenses on your food tray, in your linens or in a hidden area. This may cause your glasses and/or contact lenses to be accidentally removed from your room.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
- Wheelchairs, Walkers and Canes
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Please make sure that any assistive devices are sent home with your family or visitors. Please ask your health care team about walkers, wheelchairs and canes that can be used during your stay in the hospital. We highly recommend that your personal assistive devices be labeled with your name.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
- Medications
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Please bring a list of current medications with you to the hospital, including any herbal supplements and over-the-counter medications. Please do not bring any of the medications themselves with you to the hospital. If any medications are brought with you, we ask that you send them home with your family or visitors. If they cannot be sent home, we will store them. We ask that medications not be stored at your bedside.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
Welcome to Polk County Here, You’re Family
AdventHealth Heart of Florida is appropriately named as we’re conveniently located in the heart of Central Florida. Polk County, which lies between Orlando and Tampa, has become a major destination for families all over the world. Amusement parks, historical sites and beaches are just a hop, skip and jump away from our neighborhoods where you’ll also find outstanding schools, parks, food and – of course – high-quality health care.
Our hospital is in Davenport and is part of the Winter Haven-Lakeland metropolitan area. Nearby, you’ll find some of the fastest growing communities in Florida, including Haines City and Four Corners.
We’re proud to have served the residents of Polk County, Davenport, Lakeland, Winter Haven, Haines City, Four Corners and other communities for more than 50 years. And we’re looking forward to carrying our tradition of delivering outstanding health care to Central Florida well into the future.
AdventHealth Heart of Florida
AdventHealth Heart of Florida AdventHealth Heart of Florida
Formerly known as Heart of Florida Regional Hospital
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Hours Information:This location is open 24/7.This location is open 24 hours a day, 7 days a week.
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Visiting Hours:
8 am to 9 pm
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Emergency Care:
Open 24 hours, seven days a week.
AdventHealth Heart of Florida and AdventHealth Four Corners ER -
Parking:
Free parking is conveniently located in the lot surrounding the hospital
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Cafeteria:
Monday to Friday
6:30 am to 7 pm
Saturday and Sunday
6:30 am to 1:30 pmLobby Coffee Shop:
Monday to Friday
7 am to 8 pm
Saturday and Sunday
7 am to 4 pm -
Chapel:
Open 24 hours, seven days a week.
To connect with a chaplain, call extension 4153 when in the hospital