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  • Your Patient Account ID can be found on the following documents:

    Your Patient Account ID can be found on the following documents:

    • Pre-registration paperwork provided by your doctor's office.
    • Printed visit summary paperwork provided by your doctor's office.
    • Billing statement provided by your doctor's office.
    • Billing receipt provided by your doctor's office. 

  • I'm having issues with my verification code.

    If you have not received your code:

    1. Click “Send new verification code”.
    2. Enter the new verification code.

    If the code you entered is creating an error:

    • Ensure you have entered the correct code

    OR

    • Click the back button and then select “Send by Call”.
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  • How can I access my records?

    1. When in your Account, click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app.
    2. In the “My Record” section of the dropdown menu, click on any one of the following to access the appropriate health records:
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  • How else can I access my records?

    Patients can visit any office in person or call the facility.

    Paper copies of medical records may be released upon receipt of written authorization of patients over the age of 18 or a legal guardian.

  • How do I message my AdventHealth provider?

    1. Once logged into your Account, on the homepage click “Messages” from the “Quick Links” section.

      OR

      Click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app. Once in MyChart, click the “Messages” button in the menu or the quick links.
    2. Once on the Message page, click the “New Message” button.
    3. Select a topic, write your message, and click "Send".

  • How do I message my 24/7 Virtual Urgent Care Provider?

    1. Once logged into your Account, on the homepage click “24/7 Virtual Urgent Care” in your Care Team or from the “Get Care” page.
    2. Once on the 24/7 Virtual Urgent Care page, click the “View Inbox” button.
    3. In your Virtual Care Inbox, click the “Create a New Message” button.
    4. Select the care provider, message type, add your subject, write your message, and click “Send”.

  • How do I add a provider to my care team? How do I remove a provider from my care team?

    Providers will be added automatically to your care team after you have scheduled a visit with them.

    Providers you have seen in the past cannot be removed from your care team. You can manually hide care providers from your list by using the “Settings” button found in the upper right corner of your Care Team.

    Once you have the Care Team Settings sheet open, hide the care providers you do not wish to show up in your Care Team via the toggle to the right of their names.

  • Can I pay my bills through my AdventHealth Account?

    Yes, you can find your available bills and pay them online.

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  • How do I pay bills for family members?

    Make sure you have access to your family member’s records via the “Sharing Hub” in MyChart.
    How do I add a child or family member to my account?

    1. Once logged into your Account, select the family member’s name in the top menu or after tapping “Switch Account” if using the app.
    2. After switching accounts, click the “Billing” button that is found under the “More for You” section of your homepage, or in the top menu.
    3. Your family member’s bills should show in the list of Billing Summaries.

  • Why is my paper bill not listed?

    If your paper bill does not match any of the Billing Summaries in your account, you may have received a bill from one of our network partners, which currently is not available within your account. Please contact the billing office as listed on your paper bill for additional information on methods of payment.