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  • Who can use telemedicine on the AdventHealth app?

    Anyone in the following states can use the AdventHealth app for online care: Florida, Georgia, Kansas, Kentucky, Missouri, North Carolina, Tennessee, Texas and Wisconsin.

    How do my children and family use the app?

    As the parent and/or guardian, you will have to create a primary account (which you can use for visit requests) and add multiple users. If your dependent is under 18, the legal guardian will need to fill out the guarantor section and be present with the patient during the virtual consult.

    Can my dependent(s) use the app if they're located outside the covered states?

    Due to government regulations, we cannot provide treatment to patients outside of the covered states.

  • Can I schedule an appointment, or is it first-come, first-served?

    You have the option to choose an on-demand appointment, or you can schedule an appointment for a time that's convenient to you.

  • Who will I see when I begin my appointment?

    Once you log in to your account and finish filling out the information necessary for the appointment, you'll see a list of providers. You may choose a provider who's immediately available or wait to see a specific one. Please allow up to two minutes after clicking the join button for the video connection to launch. You will have the option to wait for the provider or be alerted via a text message, phone call or email.

  • Can I get a prescription?

    Yes, telemedicine physicians and nurse practitioners can prescribe non-controlled medication in accordance with state laws when deemed medically necessary. We can only provide a limited supply of long-term medications until you follow up with your primary care physician. We cannot refill controlled medications (narcotic pain relievers, benzodiazepines, etc.). Please contact your prescribing provider for these refills.

    Does the application automatically show me available pharmacies that are within my insurance network?

    No, you'll need to confirm with your insurance carrier prior to a visit to confirm that the selected pharmacy is within your network.

  • How will I know my visit is private and secure?

    Patient privacy is our priority, and you can rest assured that your information is secure. The AdventHealth app uses secure technology, encrypting all communication over the internet. We are compliant with all HIPAA regulations.

    See our Notice of Privacy Practices.

  • What happens after my visit?

    After your visit is complete, your visit summary will appear on the screen. If you're unable to view it, you'll receive directions on how to access your post-visit summary via secure email to the email account you have on file. This will provide details of your visit, follow-up instructions from the provider, prescribed prescriptions and additional information on what to do if your condition doesn't improve.

  • Is information sent to my primary care physician?

    Information from your video visit isn't always sent to your primary care physician, but you can print and save your "visit summary" at any time to share with your primary care doctor after a visit is completed.

  • Can the physician or nurse practitioner write me a work or school release note?

    Yes, at the discretion of the physician or nurse practitioner. If a note is written, you can see the digital work/school release note on the last page of your visit summary sheet.

  • What phone number can I call for billing questions?

    Call 877-746-6516 with any questions you have about billing.

  • When I register, it says, "email address already in use." What should I do?

    If you see this message, you already have an account under this email address. Please confirm you've entered the information correctly. You may need to reset your password if you have forgotten it. If you verify your information is correct and still receive this error, please call our support center at 855-238-8791.