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  • I can't log in. What should I do?

    If you've forgotten your password, please click here to reset it.

  • How do I change my notifications?

    To change your notifications, please click your name in the upper right-hand corner. From here, you'll see a menu appear. Please click “my account”. Go to the account information tab to toggle between your notifications to choose via phone, email or SMS (text).

  • Do I need Wi-Fi to use your service?

    Although we recommend you use Wi-Fi for the best possible experience, it isn't required to use our service. As long as your connection is 4G or LTE, then you should be fine. If you experience connection issues, you can switch to audio-only when connected to a doctor, and your connection will improve.

  • What mobile devices and/or operating systems do you support?

    We currently support Android and iOS-enabled devices. This includes tablets, as well as smartphones. For Android devices, you must have Android 4.0.3 or newer to install our app.

    For iOS devices, you must have iOS 8 or 9 installed. Additionally, your iPhone must be a model 4S or newer.