Welcome to AdventHealth Altamonte Springs Committed to Your Care
At AdventHealth Altamonte Springs we want to make your stay at our hospital as stress-free as possible. Here are some helpful links to patient resources, hospital information and other services most requested by our patients.
Convenient Patient Resources Hospital Amenities and Information
- Concierge
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To improve your quality of life while you or your loved one is in the hospital, check these tasks off your to-do list by contacting concierge services at AdventHealth Altamonte Springs.
- Purchasing stamps
- Faxing, photocopying and mailing from the Business Center
- Finding assistance or support for your visitors
- Celebrating patient birthdays or anniversaries
- Requesting a therapeutic-pet visit to the hospital room
- Calling for a taxi or shuttle service
- Finding hotel information/discount accommodations
- Accessing items such as reading glasses, newspapers, magazines and puzzles
To inquire about these services, simply visit our office in the main lobby, call our office at Call407-303-5395 or email us at [email protected].
- Chapel and Pastoral Care
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AdventHealth Altamonte Springs' Chapel and Healing Garden are located in the main hospital lobby on the first floor.
When you or your loved one is lonely, anxious or nervous during a hospital stay, our pastoral care team can provide spiritual and emotional support. Our chaplains are specially trained, health care professionals who help patients and loved ones cope with spiritual and emotional side effects of illness and injury. These experienced men and women are respectful of all faith traditions and are trained in the following aspects of emotional support.
- Crisis Care
- Pastoral Counseling
- Empathy Therapy
- Emotional and Spiritual Support
- Grief Support
To contact a chaplain 24 hours a day, simply request that a chaplain be paged from the hospital operator. If you are outside the hospital call Call407-303-2202.
- Eden Spa
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Rest. Relaxation. Rejuvenation. Eden Spa at AdventHealth Altamonte Springs treats patients and their family members to these important aspects of healing and recovery. AdventHealth believes in caring for the whole patient — body, mind and spirit — and Eden Spa’s therapists are experts in the field. Download a complete listing of spa services and cancer-specific services.
Eden Spa Hours: Monday: 9 am to 5 pm; Tuesday thru Thursday: 9 am to 7 pm; Friday: 9 am to 4 pm
For more information on the services and appointments at Eden Spa, simply contact us at Call407-303-3348 or visit Eden Spa online.
- Cafeteria
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The Uptown Café serves breakfast, lunch and dinner every day.
Monday thru Friday: 7 am to 8 pm
Weekends and Holidays: 7 am to 7:30 pm
World-class Healthcare World-Class Destination
AdventHealth Altamonte Springs is located in beautiful Central Florida and has established a reputation as one of the leading health care systems in the United States, specializing as an international treatment center — particularly in the areas of cancer, cardiology, neurology, orthopedics and pediatrics. We are dedicated to ensuring the best and smoothest possible process for our international patients who visit us.
Patient Belongings and Valuables
When visiting us, we recommend only bringing a few essential items with you. We are not responsible for any lost items, per our consent form. We suggest that any items that are brought with you to the hospital are sent home with your family or visitors.
If a valuable item that is not an assistive device cannot be sent home, please connect with your health care team to discuss the option of securing your belongings with our security team. Please let your health care team know about any items you have with you during your stay.
- Clothing
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A hospital gown and non-skid socks will be provided to every patient. We recommend any clothes brought with you to the hospital be sent home with your family or visitors. Near the end of your stay, we suggest having your loved ones bring clothes to you shortly before transitioning from the hospital.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Denture Care
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We know that you need your dentures with you during your hospital stay. We will provide a denture cup for you to secure your dentures. This cup will stay with you at your bedside. Please be cautious of your denture cup, keeping it in a visible area and being careful to not place it on your food tray, in your linens or in a hidden area. This may cause your dentures to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Hearing Aids
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We understand that you need your hearing aids during your hospital stay. Hearing aids are best kept on your person, or in their original case. If your original case is not available, please let your health care team know so that we can provide a case for you to use. Please do not leave your hearing aids unattended and be mindful to not place them on your food tray, in your linens or in a hidden area. This may cause your hearing aids to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Eyeglasses and Contact Lenses
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We understand you need your glasses or contact lenses during your hospital stay. Glasses and contact lenses are best kept on your person, or in their original case. If an original case is not available, please let your health care team know so that we can provide a case for you to use. It is important that you do not place your glasses or contact lenses on your food tray, in your linens or in a hidden area. This may cause your glasses and/or contact lenses to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Wheelchairs, Walkers and Canes
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Please make sure that any assistive devices are sent home with your family or visitors. Please ask your health care team about walkers, wheelchairs and canes that can be used during your stay in the hospital. We highly recommend that your personal assistive devices be labeled with your name.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Medications
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Please bring a list of current medications with you to the hospital, including any herbal supplements and over-the-counter medications. Please do not bring any of the medications themselves with you to the hospital. If any medications are brought with you, we ask that you send them home with your family or visitors. If they cannot be sent home, we will store them. We ask that medications not be stored at your bedside.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
Feel Supported on Our Spiritual Care Hotline
Whatever you're facing, you're not alone. When you need a listening ear, the AdventHealth Spiritual Care Hotline is here for you at Call833-258-2414, Monday through Friday, from 10 am to 6 pm ET. Calls are free and confidential, and our caring team members will listen without judgment, offering prayer, support and additional resources, if needed.
Easy Access to the Tools You Need Healing Made Simple
When you're stressed about details like hospital costs and insurance coverage, it can be hard to get the rest you need for healing. Learn how we can make these and other necessary tasks easier through our online tools, including online bill pay and online scheduling.
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. You can also get information about billing practices and an estimate for your upcoming services ahead of time. This will help you avoid any unexpected challenges and fees.