Healing with a Human Focus Surround Yourself with People Who Care
Whatever the reason for your visit to AdventHealth, formerly Metroplex Health System, there’s one thing you can count on: compassionate, all-encompassing care. Our physicians, nurses, staff, and volunteers go above and beyond for the people in our care — and they’ll do the same for you. Whether it’s delivering newspapers and mail to your room, helping your family find nearby hotel accommodations, or holding your hand for a quiet moment, there’s nothing our team won’t do to help make your time with us easier.
Our goal is to provide whole-person care, which means we’re not just here to support your physical needs, we're here to support your emotional and spiritual needs as well. We offer patient resources and hospital amenities to make your stay as comfortable as possible. Enjoy delicious meals planned just for you. Stay connected to the world outside our walls with free WiFi services. Find comfort as you talk with a member of our pastoral-care team. Throughout our network of care, healing has a human focus: it’s all about you.
Here to Make Your Stay Easier AdventHealth Patient Information
Discover how simple it is to schedule an appointment, look up information on insurance coverage, and learn about events that support your health and wellness here at AdventHealth, formerly Metroplex Health System. If you have any questions, just ask. We’re here to help.
Helping You Heal Learn More About AdventHealth's Patient Services
- Hospital Amenities
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While you’re here, we’re committed to every aspect of your care. Our physicians, dietitians, and nurses work together to bring you nutritious, delicious meals. And our pastoral-care team is ready to meet your spiritual needs any time you need. Find out about the many hospital amenities we offer to make your stay more comfortable and convenient.
Complimentary WiFi
While you’re healing, there’s no need to feel cut off from the rest of the world. Your room includes free local calling, WiFi, and cable-TV services.
You can access our free WiFi by following these instructions:
For iPhone users:
- Go to the wireless networks on your Apple device and select AHGuest.
- It will show a check mark and the device will have an IP address.
- Open Safari.
- Accept the terms of use for Guest Services.
- You are now online.
For Android users:
- Open a new web browser page and go to Google.
- You will be redirected to the terms of use for Guest Services.
- Accept the terms of use.
- You are now online.
We’ll deliver letters and packages to your room each afternoon Monday through Friday. To send mail, call extension 8148 and a volunteer will pick up your mail between 8:30 am and 4:30 pm. Our volunteers also deliver newspapers throughout the hospital on weekdays.
Free Hospital Parking
You don't have to worry about hospital parking. At each of our locations, you’ll find free parking (all day, every day) in front of the hospital’s main entrance. If you need help finding your car, call the operator by dialing 0.
Coming from out of town? Accommodations for visitors and relatives are available at nearby motels, which offer various facilities and rates.
Personalized Meals
Choose your meal from a menu of healthy, delicious dishes designed just for you, per your physician’s instructions. Meals are served during the following times:
- Breakfast: 7:30 am to 8:30 am
- Lunch: 11:30 am to 1 pm
- Dinner: 5 pm to 6 pm
Spiritual Care
As a faith-based organization, we understand the importance a quiet chapel can play in your healing process. Likewise, when you’re going through challenges or facing milestones in your life, a few words of spiritual comfort can ease your anxieties and lift your spirits. Within our network of care, we have a beautiful chapel, which is open to people of all faiths. The chapel is always open to you whenever you need a peaceful place to pray, meditate, or rest in a healing environment. All are welcome to join any of our hospital’s religious services, including:
- Morning Prayer Service: Monday through Friday from 8:30 am to 8:45 am
- Bible Study: Every Friday at Noon in the Women’s Center Conference Room
- Week of Spiritual Renewal: Held Every Spring
Available any time, any day, our pastoral-care team is here to serve you by listening to your concerns, providing spiritual counsel, and praying with or for you. All walks of faith or non-faith are welcome to seek comfort from our pastoral care staff. If you wish, we’re also happy to connect you with a leader from your own religious community. To speak with a chaplain, call Call254-519-8344 or Call254-618-2200.
We would like to join with you in prayer. Please let us know how we can pray for you by submitting a Prayer Request.
- What Patients Should Bring
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Knowing what to bring can make a visit to the hospital less stressful. Please call ahead if you have any questions regarding your visit with us. We're here to help.
- List of All Medications You’re Currently Taking
- List of Emergency Contact Numbers
- Medical Insurance Cards
- Photo ID
You’re welcome to bring any personal items that will make your stay more comfortable, such as pajamas, books, laptops, and iPods. Just keep in mind that we can’t guarantee the safety of your valuables and that cell phone use is not allowed in your room.
- Hospital Visiting Hours
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Your loved ones are so important to your healing, we want them to feel welcome here. For that reason, we hold extensive hospital visiting hours during the following times:
General visiting hours:
- 9 am to 9 pm
Behavioral Health Center visiting hours:
- Monday through Friday: 6 pm to 7 pm
- Weekends and Holidays: 2 pm to 4 pm
- Patient Resources to Help You Heal
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Your care is our top priority. We offer several patient resources and programs to help you heal before, during, and after your stay.
Discharge Planner
As you prepare to leave our hospital, a discharge planner will meet with you and/or your loved one to help you develop a care plan moving forward. Your discharge planner can answer any questions and give you advice about nutrition and exercise along with a list of activities and medications to avoid. Your discharge planner can also arrange for services like screenings and follow-up care, so you can continue monitoring your condition and getting the support you need.
Grief Recovery
You don’t have to go through the grieving process alone. Every three months, we hold a grief-recovery seminar. It’s a safe space to learn about coping with personal grief and connect with others who are also going through the grieving process. Open to everyone, the seminar runs one day a week for five weeks. For more information, call Call254-519-8344.
Prime of Life Program
If you’re 55 or older, you can participate in our Prime Of Life Program and gain access to a range of benefits, wellness classes, and special events. Call Call254-519-8200 to learn more and to receive a brochure and application.
Social Workers
A hospital stay brings many challenges, including financial difficulties and high emotions. Social workers are available to help you and your loved ones deal with any financial, social, or emotional issues related to your hospitalization. You can reach the hospital’s social services at extension 8273.
Wellness Educational Program
We offer a variety of health-education programs, classes, and special events designed to help you live the healthiest life possible. View our wellness classes online and call Call254-519-8200 to learn more.
Quarterly Community Health Screening
Four times a year, we offer a free health screening with results available before you leave. For more information, call Call254-519-8200.
- Pastoral Care
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A hospital stay can be an unexpected, anxious and a lonely time, not only for loved ones, but family and friends as well. AdventHealth Central Texas knows that your spiritual care is also an important part of the healing process. That’s why members of the Department of Pastoral Care are available to you and your loved ones during your time in the hospital, providing you with spiritual care and support.
Contact a Chaplain
Patients, their family members or friends can request a visit from a chaplain, and we are also available to assist clergy or other pastors coming to visit their congregants.
Feel Supported on Our Spiritual Care Hotline
Whatever you're facing, you're not alone. When you need a listening ear, the AdventHealth Spiritual Care Hotline is here for you at Call833-258-2414, Monday through Friday, from 10 am to 6 pm ET. Calls are free and confidential, and our caring team members will listen without judgment, offering prayer, support and additional resources, if needed.
Pharmacy AdventHealth Central Texas Pharmacy
Conveniently located next to the Emergency Department
Open Monday - Friday 8 am to 5 pm
Call
Call254-519-8272
We accept most insurance plans, including TRICARE, Medicaid and Medicare.
Ask your doctor to send your prescription to the AdventHealth Central Texas Pharmacy and pick it up right after your appointment.
Just need a refill? Get your prescriptions refilled in about 15 minutes. We also have competitively priced over-the-counter medicines.
Discharge prescriptions delivered right to your hospital room. You can get your discharge prescriptions delivered to your bedside without leaving your hospital room - free of charge. Prescriptions are normally filled and delivered by a pharmacy technician within 30 minutes of receiving the order.
Streamlining Your Hospital Stay
To make your visit as simple as possible, we’ve put together some quick links to help you find information on paying bills, scheduling appointments, and more.
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. You can also get information about billing practices and an estimate for your upcoming services ahead of time. This will help you avoid any unexpected challenges and fees.