Information for Patients

While you're at our Gordon County hospital, we’re committed to every aspect of your care. Our physicians, dietitians, and nurses work together to bring you nutritious, delicious meals. And our pastoral-care team is ready to meet your spiritual needs any time of the day or night. Find out about all the hospital amenities we offer to make your stay more comfortable.

Customized Meal Service

Choose your meal from our menu of dishes designed just for you, per your physician’s instructions. Rest easy knowing your food is both healthy and delicious. If your physician recommends a new eating plan after you leave the hospital, simply talk to one of our dietitians for advice.

Free WiFi, Cable TV, and In-Room Local Calling

While you’re healing, there’s no need to feel cut off from the rest of the world. And there’s no need to be bored, either. Your room includes free local calling, WiFi, and TV services. You can use your in-room telephone by dialing 9 followed by the number you wish to call. For a number outside our local area code, dial 9, then 0, followed by the area code and number. After the tone, dial your credit-card number to pay for the long-distance call. To reach the operator, simply dial 0. If your loved ones want to call your room from the hospital, they can dial 7 plus your room number.

Relax while you're here by watching TV. Your room has free cable. Operate the TV via the remote attached to your bed. If you have questions, your nurse can help.

Pastoral Care and Chapels

As a faith-based organization, we know that when you’re going through health challenges, a little spiritual boost goes a long way. Our pastoral team is here to serve you by lending a listening ear, providing spiritual counsel, and praying with you. We’re also happy to connect you with a leader from your own religious community. To speak with a chaplain, call the Chaplain’s Office at extension 2203, or ask one of your nurses.

When you need a peaceful place to contemplate, pray, or relax in a healing environment, you’ll find it in one of our onsite meditation spaces. The Chapel of Hope, North Chapel, Garden of Hope, and Meditation Room offer spiritual refuge and a place for healing. Feel free to attend our daily devotional services. Our full list of spiritual resources includes:

• Devotionals in The Chapel of Hope: Wednesdays at 9 am.
• Spiritual Emphasis Week: Once a Year.
• Support Groups for tobacco cessation, cancer and caregivers, and grief recovery

Hospital Visiting Hours

Your loved ones are so important to your healing. We want them to feel welcome here. Most areas of the hospital hold open visiting hours, which means they can stop by at any time. Ask your nurse about specific visiting hours. If you're in the ICU, your loved ones can visit any time except between 6:30 am to 8:30 am and between 6:30 pm to 8:30 pm.

You’ll find free, convenient hospital parking for patients and visitors in front of the north and east entrances. Special parking is available for Emergency Center patients near the emergency entrance.

Our all-encompassing care doesn’t end after you leave our hospital. We offer the following resources to help you keep healing:

Case Manager

As you prepare to leave our hospital, a case manager will meet with you and/or your loved ones to help you plan your future care. They’ll connect you with community resources like rehabilitation centers, care equipment like crutches or an oxygen tank, and anything else you may need. You can reach a case manager at any time by dialing extension 2452.

Financial Assistance

Everyone deserves access to health care. Concerned about how you’re going to pay your hospital bills? Don’t worry. We offer assistance for patients who are not covered by any form of insurance or government program. You’ll just need to verify your income and financial information. Fill out our Financial-Assistance Application or contact a hospital representative at:

AdventHealth Gordon Patient Financial Services
54 Brownsberger Circle
Fletcher, NC 28732
Call1-800-347-5281, option 5
[email protected]

We're here to help make your visit to the hospital as stress-free as possible. To streamline your care experience, we’ve put together a list of things to bring with you for your visit:

• A List of All Medications You’re Currently Taking
• Advance Directive (Living Will) and Durable Power of Attorney
• Medical Insurance Cards
• Name, Address, and Phone Number of Your Closest Family Member
• Name and Phone Number of Your Employer
• Photo ID

If you don't have an advance directive to bring with you, we can provide one for you to fill out. Just ask.

To make your stay more comfortable and convenient, you can also bring the following:

• A Credit Card for Making Long-Distance Calls
• Address Book
• Pajamas, Robe, Rubber-Soled Slippers
• Personal Toiletries
• Reading Materials

Because we can’t guarantee the safety of your personal items, we suggest leaving valuables at home.

A hospital stay can be an unexpected, anxious and a lonely time, not only for loved ones, but family and friends as well. AdventHealth Gordon knows that your spiritual care is also an important part of the healing process. That’s why members of the Department of Pastoral Care are available to you and your loved ones during your time in the hospital, providing you with spiritual care and support.

Contact a Chaplain

Patients, their family members or friends can request a visit from a chaplain, and we are also available to assist clergy or other pastors coming to visit their congregants.

In compliance with the Americans with Disabilities Act (ADA), Qualified Interpreters including American Sign Language, tactile and/or oral interpreters, and other Auxiliary Aids and Services, such as CART services, TTYs, written materials, telephone handset amplifiers, assistive listening devices and systems, telephones compatible with hearing aids, televisions with captioning or closed captioning decoders, and open and closed captioning of most hospital programs, are available free of charge to people who are deaf or hard-of-hearing.

For more information about the Americans with Disabilities Act (ADA), call the Department of Justice's toll-free ADA Information Line at Call1-800-514-0301 (voice), Call1-800-514-0383 (TTY), or visit the ADA Home Page at www.ada.gov.

ADA Coordinator Debbie Luffman may be reached at Call706-602-7800 x2901 Monday through Friday during normal business hours. During after hours, please contact the House Supervisor at Call706-602-7800 x5084.