Hope and Healing Begin Here Start Your Journey to Whole Health
Visiting the doctor or preparing for a hospital stay can feel overwhelming sometimes. AdventHealth Lake Wales, formerly Lake Wales Medical Center, is dedicated to making your appointment, test or procedure as stress-free as possible.
We’ve gathered the patient information resources you need so you can focus on healing your body, easing your mind and lifting your spirit. Learn what to expect during hospital admissions, treatment and discharge at AdventHealth Lake Wales.
Your Journey to Whole Health Begins Here
Take the first step to better physical, mental and spiritual health at AdventHealth Lake Wales, formerly Lake Wales Medical Center.
Welcome to AdventHealth Lake Wales Take Charge of Your Care
At AdventHealth Lake Wales, you have a voice in your health care plan.
With the right resources, you can feel confident and ready for your hospital stay. Learn how to prepare for treatment, share your voice in care decisions and continue your recovery after discharge.
- Hospital Admissions
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Our team is committed to making your stay as stress-free as possible from the moment you walk through our doors. Our registration staff will help you get settled for a planned procedure or guide you to the right place if you need immediate help.
The hospital admissions desk is conveniently located inside our main entrance. Admission hours are Monday through Friday from 6 am to 5 pm. After 5 pm. or during the weekend, please enter through the emergency room.
For admissions, please remember to bring the following:
- Advance Directive Documents
- Health Insurance Information
- Payment for Deductible or Co-Payments
- Photo ID
- Physician Orders
- Prescriptions for Tests
- Referrals From Primary Care Physician (If Needed)
You can also pre-register online or by calling Call863-679-6858. Pre-registration is open from Monday through Friday from 8 am to 4:30 pm.
- Making Your Stay Comfortable
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Our team works hard to ensure that your hospital stay is as pleasant as possible in a space where you can rest and heal.
Internet
Our patients and visitors have access to free Wi-Fi.
Meals
Our cafeteria provides in-room meals each day to patients.
Newspaper
A complimentary newspaper is delivered to patient rooms every morning.
Spiritual Care
Any of our staff members can help you arrange a visit with a chaplain.
Tobacco-Free Campus
AdventHealth Lake Wales is a tobacco-free facility.
- Take Charge of Your Care
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Our doctors, nurses and staff will treat you as a partner in your care plan and encourage you to share your questions, concerns and goals for your treatment.
Feel Supported on Our Spiritual Care Hotline
Whatever you're facing, you're not alone. When you need a listening ear, the AdventHealth Spiritual Care Hotline is here for you at Call833-258-2414, Monday through Friday, from 10 am to 6 pm ET. Calls are free and confidential, and our caring team members will listen without judgment, offering prayer, support and additional resources, if needed.
World-class Healthcare World-Class Destination
AdventHealth Lake Wales is located in beautiful Central Florida and has established a reputation as one of the leading health care systems in the United States, specializing as an international treatment center — particularly in the areas of cancer, cardiology, neurology, orthopedics and pediatrics. We are dedicated to ensuring the best and smoothest possible process for our international patients who visit us.
Patient Belongings and Valuables
When visiting us, we recommend only bringing a few essential items with you. We are not responsible for any lost items, per our consent form. We suggest that any items that are brought with you to the hospital are sent home with your family or visitors.
If a valuable item that is not an assistive device cannot be sent home, please connect with your health care team to discuss the option of securing your belongings with our security team. Please let your health care team know about any items you have with you during your stay.
- Clothing
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A hospital gown and non-skid socks will be provided to every patient. We recommend any clothes brought with you to the hospital be sent home with your family or visitors. Near the end of your stay, we suggest having your loved ones bring clothes to you shortly before transitioning from the hospital.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Denture Care
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We know that you need your dentures with you during your hospital stay. We will provide a denture cup for you to secure your dentures. This cup will stay with you at your bedside. Please be cautious of your denture cup, keeping it in a visible area and being careful to not place it on your food tray, in your linens or in a hidden area. This may cause your dentures to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Hearing Aids
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We understand that you need your hearing aids during your hospital stay. Hearing aids are best kept on your person, or in their original case. If your original case is not available, please let your health care team know so that we can provide a case for you to use. Please do not leave your hearing aids unattended and be mindful to not place them on your food tray, in your linens or in a hidden area. This may cause your hearing aids to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Eyeglasses and Contact Lenses
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We understand you need your glasses or contact lenses during your hospital stay. Glasses and contact lenses are best kept on your person, or in their original case. If an original case is not available, please let your health care team know so that we can provide a case for you to use. It is important that you do not place your glasses or contact lenses on your food tray, in your linens or in a hidden area. This may cause your glasses and/or contact lenses to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Wheelchairs, Walkers and Canes
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Please make sure that any assistive devices are sent home with your family or visitors. Please ask your health care team about walkers, wheelchairs and canes that can be used during your stay in the hospital. We highly recommend that your personal assistive devices be labeled with your name.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Medications
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Please bring a list of current medications with you to the hospital, including any herbal supplements and over-the-counter medications. Please do not bring any of the medications themselves with you to the hospital. If any medications are brought with you, we ask that you send them home with your family or visitors. If they cannot be sent home, we will store them. We ask that medications not be stored at your bedside.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
Important Hospital Phone Numbers Connect With People Who Care
When it comes to your hospital stay, we want to make sure you can connect with the right people. Review our list of hospital phone numbers or talk with your nurse to reach a department not included in this list.
Main Hospital Phone Number:
Call863-676-1433
Billing:
Call866-481-2553
Gift Shop:
Call863-678-4129
Administration:
Call863-679-6805
Billing:
Call863-678-4514
Case Management:
Call863-678-4248
Central Scheduling:
Call863-679-6858
Nutritional Services:
Call863-679-6858
Hospital Admissions:
Call863-678-6805
Housekeeping:
Call863-678-2474
Human Resources:
Call863-679-6815
Information Desk:
Call863-679-4145
Imaging/X-Ray:
Call863-679-6880
Medical Records:
Call863-678-4268
Nursing Supervisor:
Call863-678-2479
Tools and Resources for Your Stay Healing Made Simple
Take the guesswork out of your stay with AdventHealth Lake Wales. We’ll take care of the details so you can focus on returning to whole health.
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. Services may be provided in the hospital by AdventHealth as well as by other health care practitioners who may bill you separately. By contacting your anticipated health care practitioners ahead of time, you can get information about billing practices and an estimate for your upcoming services to help avoid any unexpected challenges and fees.