Notice to AdventHealth Patients
Welcome to AdventHealth Orlando Committed to Your Care
At AdventHealth Orlando, formerly Florida Hospital Orlando, we want to make your stay at our hospital as stress-free as possible. Here are some helpful links to patient resources, hospital information and guest services most requested by our patients.
Convenient Patient Resources Hospital Information and Amenities
- Chapel and Pastoral Care
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As part of our faith-based mission to provide healing for the whole person — mind, body and spirit — you can find sanctuary while visiting the chapel or outdoor healing garden at AdventHealth Orlando, formerly Florida Hospital Orlando. Each is open 24 hours a day to anyone seeking a place of tranquility, prayer and spiritual strength.
For those searching for more spiritual guidance, we offer pastoral care services around the clock for patients, families and friends. Whether you need a prayer, ritual, sacrament or simply someone to speak with, we are here for you. If you have a specific faith, the chaplain can arrange for a clergy member of that faith to visit you. Additionally, our hospital chaplains hold daily devotional services.
Every member of our spiritual care team believes in the importance of faith and prayer in the healing process. Each chaplain is a highly trained spiritual professional that is sensitive to your medical, emotional and spiritual needs. Our pastoral care is designed to complement traditional medical care and is integrated into all levels of our treatment programs and services.
To request the ministry of a chaplain, ask your nurse, dial “0” for the hospital operator from the phone in your room or call Call407-303-1553.
- Dining Options
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We offer a diverse assortment of meal options including breakfast fare, sandwiches, soups, salads, entrees, snacks and deserts.
Welch Cafeteria
Full cafeteria offering a wide menu selection- Open 7 am to 1:30 am, Monday thru Sunday
- Menu selections may be limited from 3:30 pm to 5:30 pm
Lakeside Café
We specializing in vegetarian fare and have outdoor patio seating on Lake Estelle.- Open 6:30 am to 4:30 pm, Monday to Friday
- Closed on weekends
King Street Café
We offer fresh-brewed coffee, pastries and sandwiches.Vending Machines
Machines are located on the second floor of the main hospital. - Airport and Lodging
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The Orlando International Airport is less than 25 miles away from our hospital and offers several transportation options including rental cars, taxicabs and car services.
For those who need help finding lodging, our Guest Services desk can help. We offer two special housing options within walking distance of our hospital. Circle of Friends Homes has rooms to accommodate short-term housing for those who might face the burden and expense of long-term lodging away from home. The Ronald McDonald House of Orlando, located on the corner of Princeton and Alden streets, also has rooms to accommodate family members of children undergoing treatment at the hospital.
To contact Guest Services, call Call407-303-9396 or Call888-303-9396 for reservations. Assistance is available after hours at any AdventHealth information desk.
- Pharmacy
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Pharmacy services are available to anyone needing new prescriptions or refills, regardless of their medical provider. We are a convenient resource for patients and visitors alike. We can oftentimes fill a prescription before our patients leave the hospital, and offer over-the-counter medications and various items of merchandise within two convenient locations in or near our hospital.
RxPress Pharmacy
Located on the first floor of our hospital, inside the Market Place Gift Shop
Open Monday to Friday from 9 am to 7 pm
Closed Saturday and Sunday
Phone: Call407-303-1962Orlando Retail Pharmacy
Located at 2501 North Orange Avenue, Suite 122 Orlando, FL 32804
Open Monday to Friday from 8 am to 5:30 pm
Closed Saturday and Sunday
Phone: Call407-303-2559Over-the-counter items such as Excedrin, Zantac, Alka-Seltzer, Midol, Tylenol PM, Advil and Benadryl are also available from the vending machine located outside the first-floor cafeteria.
- Gift Shops
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We offer patients and guests a wide variety of gifts, merchandise and grab-and-go food. You’ll find items such as balloons, flowers, cards, stuffed animals, unique home wares, apparel, stationary, baked goods and theme-park tickets.
Market Place Gift Shop
Located in the first-floor lobby of AdventHealth Orlando near the main entrance to the Ginsburg Tower
- Open Monday to Thursday from 6 am to 9 pm
- Open Friday from 6 am to 5 pm
- Closed Saturday
- Open Sunday from 6 am to 6 pm
- Phone: Call407-303-7491
Market Place for Women Gift Shop
Located in the lobby of the AdventHealth for Women building right near the main entrance
- Open Monday to Thursday from 8 am to 7 pm
- Open Friday from 8 am to 5 pm
- Closed Saturday
- Open Sunday from 11 am to 5 pm
- Phone: Call407-609-1232
Market Place Outfitters
Located at 2415 Orange Ave., Suite 105, Orlando FL 32803 across the street from Wendy's and the Comfort Suite Hotel
This retail store is committed to serving the employees, visitors and families of AdventHealth Orlando. They offer an assortment of footwear, medical apparel and casual clothing and accessories.
- Open Monday to Thursday from 8 am to 6 pm
- Open Friday from 7 am to 5 pm
- Closed Saturday
- Open Sunday from 12 to 5 pm
- Phone: Call407-303-2946
Feel Supported on Our Spiritual Care Hotline
Whatever you're facing, you're not alone. When you need a listening ear, the AdventHealth Spiritual Care Hotline is here for you at Call833-258-2414, Monday through Friday, from 10 am to 6 pm ET. Calls are free and confidential, and our caring team members will listen without judgment, offering prayer, support and additional resources, if needed.
World-class Healthcare World-Class Destination
AdventHealth Orlando is located in beautiful Central Florida and has established a reputation as one of the leading health care systems in the United States, specializing as an international treatment center — particularly in the areas of cancer, cardiology, neurology, orthopedics and pediatrics. We are dedicated to ensuring the best and smoothest possible process for our international patients who visit us.
Patient Belongings and Valuables
When visiting us, we recommend only bringing a few essential items with you. We are not responsible for any lost items, per our consent form. We suggest that any items that are brought with you to the hospital are sent home with your family or visitors.
If a valuable item that is not an assistive device cannot be sent home, please connect with your health care team to discuss the option of securing your belongings with our security team. Please let your health care team know about any items you have with you during your stay.
- Clothing
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A hospital gown and non-skid socks will be provided to every patient. We recommend any clothes brought with you to the hospital be sent home with your family or visitors. Near the end of your stay, we suggest having your loved ones bring clothes to you shortly before transitioning from the hospital.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Denture Care
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We know that you need your dentures with you during your hospital stay. We will provide a denture cup for you to secure your dentures. This cup will stay with you at your bedside. Please be cautious of your denture cup, keeping it in a visible area and being careful to not place it on your food tray, in your linens or in a hidden area. This may cause your dentures to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Hearing Aids
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We understand that you need your hearing aids during your hospital stay. Hearing aids are best kept on your person, or in their original case. If your original case is not available, please let your health care team know so that we can provide a case for you to use. Please do not leave your hearing aids unattended and be mindful to not place them on your food tray, in your linens or in a hidden area. This may cause your hearing aids to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Eyeglasses and Contact Lenses
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We understand you need your glasses or contact lenses during your hospital stay. Glasses and contact lenses are best kept on your person, or in their original case. If an original case is not available, please let your health care team know so that we can provide a case for you to use. It is important that you do not place your glasses or contact lenses on your food tray, in your linens or in a hidden area. This may cause your glasses and/or contact lenses to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Wheelchairs, Walkers and Canes
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Please make sure that any assistive devices are sent home with your family or visitors. Please ask your health care team about walkers, wheelchairs and canes that can be used during your stay in the hospital. We highly recommend that your personal assistive devices be labeled with your name.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Medications
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Please bring a list of current medications with you to the hospital, including any herbal supplements and over-the-counter medications. Please do not bring any of the medications themselves with you to the hospital. If any medications are brought with you, we ask that you send them home with your family or visitors. If they cannot be sent home, we will store them. We ask that medications not be stored at your bedside.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
Easy Access to the Tools You Need Healing Made Simple
When you're stressed about details like hospital costs and insurance coverage, it can be hard to get the rest you need for healing. Learn how we can make these and other necessary tasks easier through our online tools, including online bill pay and online scheduling.
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. Services may be provided in the hospital by AdventHealth as well as by other health care practitioners who may bill you separately. By contacting your anticipated health care practitioners ahead of time, you can get information about billing practices and an estimate for your upcoming services to help avoid any unexpected challenges and fees.