All Centered Around You
Whether you're at AdventHealth Waterman, formerly Florida Hospital Waterman, for an emergency visit or a scheduled procedure, you can take comfort in the fact that our physicians, nurses, and medical assistants aren't just highly trained experts — they're people who care.
From the valets who'll park your car once you reach our Lake County hospital, to our pastoral-care staff who are here to provide comfort and guidance, you’ll find a team of supportive staff and volunteers ready to help with your every need, plus a wide variety of patient resources and hospital amenities to make your stay easier. If you just need someone to talk to, feel free to share your thoughts and concerns with anyone on our team. We are all very good listeners, hand holders, and problem solvers. And we're all here for you.
Resources for Patients
Through the online patient resources and tools at AdventHealth Waterman, formerly Florida Hospital Waterman, it’s easier than ever to schedule an appointment and check your insurance coverage. Need anything else? Just ask! We’re here to help.
For Whole-Person Healing
- Hospital Amenities
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We’ve tried to think of everything to make your stay more comfortable. If you need anything else during your visit, all you have to do is ask.
Cafeteria
Hungry? Our cafeteria offers a wide selection of meals that are healthy and delicious. Pick a meal fresh off the grill or grab something to go. Our daily menu features soups, salads, deli sandwiches, and more.
Open daily. Hours:
- Breakfast: 6:30 am to 9:30 am
- Lunch: 11 am to 2 pm
- Afternoon snack: 2 pm to 4 pm (soups, salads, and deli sandwiches)
- Dinner: 4 pm to 7 pm
Pastoral Care and Chapel
As a faith-based hospital, we realize that in times of difficulty, a little spiritual boost can go a long way. Whatever your faith, our pastoral-care team is eager to serve you — lending a few words of spiritual comfort, providing a religious ritual, praying with or for you, or just listening to your concerns. To speak with a spiritual adviser or chaplain, reach out to our Pastoral Care Department at Call352-253-3389.
When you need a safe, tranquil haven, come to our onsite chapel — open 24/7 to patients and visitors of all denominations. Located in the east atrium, it’s the perfect place to pray, read, or reflect in a quiet space. Daily worship services are held Monday through Friday from 9 am to 9:15 am.
You’re also welcome to join our bi-monthly worship service, Joy in the Morning, open to all staff, patients, visitors, physicians, and volunteers. Enjoy a special program and nurturing music.
Staying Connected
While you focus on your health, you’ll never need to feel cut off from the rest of the world. Our free WiFi for patients and visitors keeps you in touch at all times.
We also offer interpreter services for a number of foreign languages. To find out more, reach out to us at Call877-746-4674. If you need sign-language services, call us at Call352-323-0999.
- Parking Resources
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Free Hospital Parking and Valet Services
Even before you step inside our hospital, you’ll find yourself well taken care of. Take advantage of our free onsite parking and valet services to minimize your stress and start feeling better as soon as possible.
- Hospital Visiting Hours
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General hospital visiting hours: 24/7 (at your convenience)
Because your loved ones are so important to your healing — and your happiness — we hold open visiting hours around the clock in most areas of the hospital. To protect your well-being and make sure you get the rest you need, we do have special visiting hours in the following areas:
- Critical Care and Cardiovascular Intensive Care units: Only two visitors per patient are allowed at one time
- Medical and Surgical Patient Care units: 8 am to 8 pm
- Women and Children Unit: 8 am to 8 pm
- What to Bring
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We know a visit to the hospital can be stressful, but we want to make things as easy as possible for you. Find out what to bring to your hospital visit and what to leave at home:
- Bring a list of any allergies you may have to food, medication, or other items.
- Bring a list of prescriptions, but let us dispense your medications during your stay.
- Bring a photo ID and an insurance card.
- Don’t bring any valuables; leave your possessions with loved ones for safekeeping.
- You can bring personal items like a toothbrush and pajamas if it will make your stay more comfortable, but don’t worry, we’ll provide these for you if you don't have time to gather them before your visit.
- Pastoral Care
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A hospital stay can be an unexpected, anxious and a lonely time, not only for loved ones, but family and friends as well. AdventHealth Waterman knows that your spiritual care is also an important part of the healing process. That’s why members of the Department of Pastoral Care are available to you and your loved ones during your time in the hospital, providing you with spiritual care and support.
Contact a Chaplain
Patients, their family members or friends can request a visit from a chaplain, and we are also available to assist clergy or other pastors coming to visit their congregants.
AdventHealth Waterman
Chaplain's office: Call352-253-3889
Feel Supported on Our Spiritual Care Hotline
Whatever you're facing, you're not alone. When you need a listening ear, the AdventHealth Spiritual Care Hotline is here for you at Call833-258-2414, Monday through Friday, from 10 am to 6 pm ET. Calls are free and confidential, and our caring team members will listen without judgment, offering prayer, support and additional resources, if needed.
Making Healing Easier
Your focus should be on rest and healing. Let us help you take care of all the little details — like refilling prescriptions and paying bills. Learn how we can make the following easier:
Patient Belongings and Valuables
When visiting us, we recommend only bringing a few essential items with you. We are not responsible for any lost items, per our consent form. We suggest that any items that are brought with you to the hospital are sent home with your family or visitors.
If a valuable item that is not an assistive device cannot be sent home, please connect with your health care team to discuss the option of securing your belongings with our security team. Please let your health care team know about any items you have with you during your stay.
- Clothing
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A hospital gown and non-skid socks will be provided to every patient. We recommend any clothes brought with you to the hospital be sent home with your family or visitors. Near the end of your stay, we suggest having your loved ones bring clothes to you shortly before transitioning from the hospital.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
- Denture Care
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We know that you need your dentures with you during your hospital stay. We will provide a denture cup for you to secure your dentures. This cup will stay with you at your bedside. Please be cautious of your denture cup, keeping it in a visible area and being careful to not place it on your food tray, in your linens or in a hidden area. This may cause your dentures to be accidentally removed from your room.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
- Hearing Aids
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We understand that you need your hearing aids during your hospital stay. Hearing aids are best kept on your person, or in their original case. If your original case is not available, please let your health care team know so that we can provide a case for you to use. Please do not leave your hearing aids unattended and be mindful to not place them on your food tray, in your linens or in a hidden area. This may cause your hearing aids to be accidentally removed from your room.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
- Eyeglasses/Contact Lenses
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We understand you need your glasses or contact lenses during your hospital stay. Glasses and contact lenses are best kept on your person, or in their original case. If an original case is not available, please let your health care team know so that we can provide a case for you to use. It is important that you do not place your glasses or contact lenses on your food tray, in your linens or in a hidden area. This may cause your glasses and/or contact lenses to be accidentally removed from your room.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
- Wheelchairs, Walkers and Canes
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Please make sure that any assistive devices are sent home with your family or visitors. Please ask your health care team about walkers, wheelchairs and canes that can be used during your stay in the hospital. We highly recommend that your personal assistive devices be labeled with your name.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
- Medications
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Please bring a list of current medications with you to the hospital, including any herbal supplements and over-the-counter medications. Please do not bring any of the medications themselves with you to the hospital. If any medications are brought with you, we ask that you send them home with your family or visitors. If they cannot be sent home, we will store them. We ask that medications not be stored at your bedside.
Please note that per our consent form, AdventHealth is not responsible for any lost items.
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. Services may be provided in the hospital by AdventHealth as well as by other health care practitioners who may bill you separately. By contacting your anticipated health care practitioners ahead of time, you can get information about billing practices and an estimate for your upcoming services to help avoid any unexpected challenges and fees.