Search Questions & Answers
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Question: My Account has incomplete or incorrect information.
Answer:If your account has incomplete information, check the following:
- Are your visits associated with AdventHealth care providers and facilities? Currently, we can only link to participating hospitals and doctor's offices.
- Check to see that your visit is showing. If it is, you may have to wait for this report to be completed or made available to you online if it was very recent.
- Has your care provider reviewed the information? The care provider may only release results to your Account after they have had an opportunity to fully review the details. Always speak to your care provider about any results posted.
If you want to correct information on your medical records:
Contact the Health Information Management department to request changes.
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Question: Where can I find an MRN?
Answer:Your Medical Record Number is available on the following documents:
- Discharge paperwork provided by the hospital.
- On your wristband from a recent hospital stay.
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Question: Your Patient Account ID can be found on the following documents:
Answer:Your Patient Account ID can be found on the following documents:
- Pre-registration paperwork provided by your doctor's office.
- Printed visit summary paperwork provided by your doctor's office.
- Billing statement provided by your doctor's office.
- Billing receipt provided by your doctor's office.
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Question: I'm having issues with my verification code.
Answer:If you have not received your code:
- Click “Send new verification code”.
- Enter the new verification code.
If the code you entered is creating an error:
- Ensure you have entered the correct code
OR
- Click the back button and then select “Send by Call”.
Continue ReadingIf you cannot understand the code provided via phone call:
- Click the back button and select “Send by Text Message”.
- Check your cell phone for a text message with a new code.
Don't forget - you can always speak with your care provider's office about getting access to your records via invitation. If you are unable to verify your phone number online, please verify your identity in the office.
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Question: How can I access my records?
Answer:- When in your Account, click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app.
- In the “My Record” section of the dropdown menu, click on any one of the following to access the appropriate health records:
Continue Reading- COVID-19
- To Do
- Visits
- Test Results
- Medications
- Plan of Care
- Preventive Care
- Questionnaires
- Upcoming Tests and Procedures
- Medical and Family History
- Health Reports
- Trends Dashboard
- Growth Charts
- Document Center
- Genetic Profile
- End-of-Life Planning
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Question: How else can I access my records?
Answer:Patients can visit any office in person or call the facility.
Paper copies of medical records may be released upon receipt of written authorization of patients over the age of 18 or a legal guardian.
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Question: How do I message my AdventHealth provider?
Answer:- Once logged into your Account, on the homepage click “Messages” from the “Quick Links” section.
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Click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app. Once in MyChart, click the “Messages” button in the menu or the quick links. - Once on the Message page, click the “New Message” button.
- Select a topic, write your message, and click "Send".
- Once logged into your Account, on the homepage click “Messages” from the “Quick Links” section.
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Question: How do I message my 24/7 Virtual Urgent Care Provider?
Answer:- Once logged into your Account, on the homepage click “24/7 Virtual Urgent Care” in your Care Team or from the “Get Care” page.
- Once on the 24/7 Virtual Urgent Care page, click the “View Inbox” button.
- In your Virtual Care Inbox, click the “Create a New Message” button.
- Select the care provider, message type, add your subject, write your message, and click “Send”.
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Question: How do I add a provider to my care team? How do I remove a provider from my care team?
Answer:Providers will be added automatically to your care team after you have scheduled a visit with them.
Providers you have seen in the past cannot be removed from your care team. You can manually hide care providers from your list by using the “Settings” button found in the upper right corner of your Care Team.
Once you have the Care Team Settings sheet open, hide the care providers you do not wish to show up in your Care Team via the toggle to the right of their names.
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Question: Can I pay my bills through my AdventHealth account?
Answer:Yes, you can find your available bills and pay them online.
Continue Reading- When in your Account, click the “Billing” button that is found under the “More for You” section of your homepage, or in the top menu of your browser.
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- When in your Account, click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app.
- Click the menu button and scroll down to the “Billing” section and click the “Billing Summary” button.
Other ways to pay:
Please visit our “Pay My Bill” page to find more billing types and options.