AdventHealth is only able to create accounts for users at least 14 years of age. If you would like to view your child's records online:

Providers will be added automatically to your care team after you have scheduled a visit with them.

Providers you have seen in the past cannot be removed from your care team. You can manually hide care providers from your list by using the “Settings” button found in the upper right corner of your Care Team.

Once you have the Care Team Settings sheet open, hide the care providers you do not wish to show up in your Care Team via the toggle to the right of their names.

1. Sign In and accept the terms and conditions if you have not already.
2. On the Account homepage, scroll down to the “Finish Setting Up Your Account” section, and click the “Complete Account Setup” button.
   Click "I have a personal activation code" if you have the aftercare summary with a personal activation code. 

• Enter your personal activation code and confirm your date of birth information.
• Request a verification code via text or call.
• Set your location.
• View your Account homepage.

1. Once logged into your Account, on the homepage click “24/7 Virtual Urgent Care” in your Care Team or from the “Get Care” page.
2. Once on the 24/7 Virtual Urgent Care page, click the “View Inbox” button.
3. In your Virtual Care Inbox, click the “Create a New Message” button.
4. Select the care provider, message type, add your subject, write your message, and click “Send”.

1. Once logged into your Account, on the homepage click “Messages” from the “Quick Links” section.
   
   OR
   
   Click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app. Once in MyChart, click the “Messages” button in the menu or the quick links.
2. Once on the Message page, click the “New Message” button.
3. Select a topic, write your message, and click "Send".

Make sure you have access to your family member’s records via the “Sharing Hub” in MyChart.
How do I add a child or family member to my account?

1. Once logged into your Account, select the family member’s name in the top menu or after tapping “Switch Account” if using the app.
2. After switching accounts, click the “Billing” button that is found under the “More for You” section of your homepage, or in the top menu.
3. Your family member’s bills should show in the list of Billing Summaries.

With a new care provider:

1. Once logged into your Account, click “Find Care” in the top menu, or at the bottom of your screen if using the app.
2. Fill in your credentials using the search bar. You can include:
3. The condition, specialty, or care provider’s name
4. Your location,
5. Insurance, if available, and click the "Find Care" button in the search bar.
6. You will be presented with a list of care providers that best match your credentials, and with their availability next to their names.
7. If needed, please modify your search using the filters or changing what was entered in the search bar.
8. After selecting a care provider and clicking on an appointment time, fill out the form details and click “Submit”.
9. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.

Patients can visit any office in person or call the facility.

Paper copies of medical records may be released upon receipt of written authorization of patients over the age of 18 or a legal guardian.