Search Questions & Answers

Sort by:

  • What is a Care Advocate?

    A Care Advocate is an AdventHealth team member who is available free of charge to guide you through your health care journey. From answering questions to finding locations and provider, assisting with appointment scheduling and handling medication refills, our Care Advocates ensure a seamless and supported experience.

  • How does Care Advocacy work?

    Our Care Advocacy digital chat service is available through the AdventHealth app or AdventHealth.com.

    While you can send a message at any time, our Care Advocacy team members are online and available Monday through Friday from 7 am EST to 8 pm EST and Saturday and Sunday from 8 am EST to 5 pm EST. Care Advocates are expert AdventHealth team members who are eager to provide compassionate care by answering your questions and helping you navigate your health care journey.

    Dedicated Care Advocates are available to our patients who have an AdventHealth primary care provider. If you have an assigned or dedicated Care Advocate already, they are online Monday through Friday from 7 am to 7 pm EST.

  • What can a Care Advocate do?

    Care Advocates can help you find a provider or location, provide status updates on your patient portal messages and information within the electronic medical record system, and connect you with other AdventHealth services.

    If you have an assigned or dedicated Care Advocate, they can also help reschedule an appointment, ensure your medication refills occur quickly, request a referral, locate a specialist, answer questions about your care and more.

  • How do I access Care Advocacy?

    You can access our Care Advocacy service via the AdventHealth app or AdventHealth.com website. It’s easy to connect with Care Advocacy by navigating to AdventHealth.com and clicking on the purple “Need Help?” button at the bottom right of the screen; this launches Hope, our digital assistant, and you can then select the first option: “Chat with a Care Advocate.”

    If you have an assigned or dedicated Care Advocate, log in to your AdventHealth account (via the app or website) to see the assigned Care Advocate listed with your Care Team.

  • Can I call or email my Care Advocate?

    The Care Advocacy team is available through online chat within the AdventHealth app and AdventHealth.com. If you are seeking a phone number or are not sure who to call, Care Advocacy can help you locate the correct team and contact information.

  • How is my information protected?

    Your information and messages are secure and private. Learn more about our AdventHealth website’s online service privacy and the Health Insurance Portability and Accountability Act (HIPAA).

  • What languages are available to chat?

    The AdventHealth Care Advocacy service is available in English and Spanish.

  • Why is arthroscopy necessary?

    Diagnosing joint injuries and disease begins with a thorough medical history, physical examination and usually X-rays. Additional diagnostic tests like an MRI or CT scan may also be needed. A final diagnosis is made through the arthroscope, which may be more accurate than a diagnosis reached from open surgery or X-rays.

  • Which joints can be viewed with an arthroscope?

    Although the inside of nearly all joints can be viewed with an arthroscope, six joints are most frequently examined with this instrument. These include the knee, shoulder, elbow, ankle, hip and wrist. As medical engineers make advances in electronic technology and orthopedic surgeons develop new techniques, other joints may be treated more frequently in the future.

  • What are the conditions that can be treated through arthroscopy?

    Several disorders are treated with a combination of arthroscopic and standard surgery, including some problems associated with arthritis. Disease and injuries can also damage bones, cartilage, ligaments, muscles and tendons.

    Some of the most frequent conditions found during arthroscopic examinations of joints are:

    • Inflammation
    • Synovitis: inflamed lining in the knee, shoulder, elbow, wrist or ankle
    • Chronic and acute injuries
    • Shoulders: rotator cuff tendon tears, impingement syndrome and recurrent dislocations
    • Knees: cartilage tears, chondromalacia (wearing or injury of cartilage cushion) and ACL tears with instability
    • Wrists: carpal tunnel syndrome
    • Loose parts of bone or cartilage in the joint