Search Questions & Answers
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Question: How do I schedule appointments for myself or my family members?
Answer:With a new care provider:
- Once logged into your Account, click “Find Care” in the top menu, or at the bottom of your screen if using the app.
- Fill in your credentials using the search bar. You can include:
- The condition, specialty, or care provider’s name
- Your location,
- Insurance, if available, and click the "Find Care" button in the search bar.
- You will be presented with a list of care providers that best match your credentials, and with their availability next to their names.
- If needed, please modify your search using the filters or changing what was entered in the search bar.
- After selecting a care provider and clicking on an appointment time, fill out the form details and click “Submit”.
- You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.
Continue ReadingCollapse AnswerWith a member of your Care Team:
- Once logged into your Account, find your care provider’s name in your Care Team on the homepage.
- Click your care provider’s name, and then click the “Schedule Visit” button.
If your Care Team member does not have this option available, then they do not have online scheduling available. Please contact their office to schedule a visit, instead. - After selecting an appointment date & time, fill out the form details and click “Submit”.
- You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.
If you cannot find convenient times available:
- Click “Request Appointment” on the care provider you would like to schedule with.
- Select who the appointment is for and fill out the form. Click “Request Appointment” to submit the form.
Some offices may need to be contacted directly to request an appointment.
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Question: How can I cancel or reschedule an appointment?
Answer:- Once logged into your Account, click the “Visits” quick link on the homepage.
- Click the upcoming visit you wish to change.
- If you wish to cancel, click “Cancel appointment”.
If you wish to reschedule, click “Reschedule appointment” if the option is available.
Continue ReadingCollapse AnswerOR
- Once logged into your Account, scroll down to your Health Updates on the homepage.
- Click “View details” of the upcoming appointment you wish to change.
- If you wish to cancel, click “Cancel appointment”.
If you wish to reschedule, click “Reschedule appointment” if the option is available.
Please note that some visit types cannot be rescheduled online. Please contact your care provider's office by phone during office hours to reschedule, cancel or for more options.
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Question: Can I check in before my appointment? How?
Answer:Yes, you can check in online using Account’s eCheck-In feature. To use this feature:
- Check your inbox for an email titled “Check in for Your Upcoming Visit”.
- Open the email and click the “Begin eCheck-In” button.
- Follow the steps to check in.
- Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.
Continue ReadingCollapse AnswerOR
- Check your phone for a text message from AdventHealth letting you know it’s time to check in for your appointment.
- Click the link in the text message.
- Follow the steps to check in.
- Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.
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- Once logged into your Account, scroll down to your Health Updates on the homepage.
- Click the “eCheck-In” button of the upcoming visit.
- Follow the steps to check in.
- Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.
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Question: I scheduled a video visit with my provider. How do I access the visit?
Answer:A link to join your scheduled video visit appointment will be sent either via email or text 10 minutes before your appointment.
You can also access your upcoming visits by signing into your AdventHealth Account and clicking the “Visits” quick link on the homepage or clicking the visit within your Health Updates.
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Question: How can I get video visit for urgent care?
Answer:To get started with 24/7 Virtual Urgent Care, please log into your AdventHealth Account, and click the “24/7 Virtual Urgent Care” option in your Care Team, or on the Find Care page below the search bar – where you can find other urgent care options.
If this is a medical emergency, please call 911 immediately.
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Question: Which insurances are accepted for Video Visits?
Answer:We accept all AdventHealth and Disney employee insurances, such as:
- AdventHealth Employee Plan Aetna
- AdventHealth CastCare Allegiance
- Disney Cigna PPO
- Disney Cigna Consumer Choice
Continue ReadingCollapse AnswerOtherwise, visits cost $64 or less if you have acquired a promotional code.
Some insurance plans cover video visits in your AdventHealth Account, so it’s a good idea to check with your insurance company first. If you don’t have insurance, the charge is $64 per visit.
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Question: Can I use miles for my flight?
Answer:In some cases, volunteers can use their own personal miles to obtain plane tickets. However, the same itinerary as the group is required, as is approval from the GHI administration.
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Question: How can bariatric surgery improve my overall health?
Answer:Bariatric surgery is the most effective and long-lasting treatment for obesity. It can have overall health benefits like:Continue ReadingCollapse Answer- Increased ability for physical activities
- Improved fertility and hormone levels
- Improved quality of life
- Improved self-esteem
- Improved sexual function
- Reduced dependence on medications
- Reduced risk of disease
Studies have shown that many bariatric surgery patients experience remission of obesity-related diseases such as:
- Type 2 diabetes
- High blood pressure
- High cholesterol
- Heart disease
- Obstructive sleep apnea
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Question: Which bariatric surgery procedure is right for me?
Answer:The best weight-loss procedure for you will be determined at your consultation appointment when you sit down with your bariatric surgeon. The decision is based on various factors, like:Continue ReadingCollapse Answer- Any health conditions (like diabetes or GERD)
- Any previous attempts at weight loss
- Your BMI
- Your health history overall
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Question: How do I get started, and what are the next steps?
Answer:Simply click the “Get Started Now” button to complete a short intake form and watch our online information session. Upon completion, you will then be asked to complete a short quiz and medical intake form. After completing all the necessary steps, a member of our team will contact you regarding the next steps to scheduling a one-on-one consultation with one of our surgeons.
Continue ReadingCollapse AnswerDuring this consultation, the surgeon will complete a pre-operative evaluation. Additional pre-operative consultations may be needed based on your individual needs. After completing all the required steps, surgery will be scheduled between 6 weeks and 6 months following your initial consultation depending on your insurance requirements and individual needs.