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  • How do I fill a new prescription with AdventHealth's Rx Plus Pharmacy?

    You can send your prescription to AdventHealth's Rx Plus Pharmacy in one of the following ways:

    Through Your Doctor’s Office

    Your doctor or nurse can send your prescription directly to AdventHealth Rx Plus Pharmacy by calling 866-943-4535 or faxing 407-805-8545. Your doctor’s office can also send an electronic prescription via Surescripts to AdventHealth Rx Plus Pharmacy. Sending your prescriptions electronically through Surescripts is our preferred method.

    Send to AdventHealth Rx Plus Pharmacy

    Retail NCPDP#: 1086671

    AdventHealth Rx Plus Pharmacy - Mail Order and Specialty

    Please note that, by law, we can only accept faxed prescriptions from your doctor with a cover sheet.

    By Mail

    You can mail the prescription to the pharmacy via the United States Postal Service (USPS). The AdventHealth Rx Plus Pharmacy address is:

    AdventHealth Rx Plus Pharmacy
    5050 Wesley Road, Suite 110
    Apopka, FL 32712

  • How do I request refills?

    You can request a refill up to 30 days in advance on a 90-day supply, and at least two weeks before you need the medication (controlled substances subject to stricter refill allowance). Rx Plus Pharmacy will deliver your medication within eight days (excluding weekends and shipping). To avoid delays, please ensure you have provided the correct method of payment on your profile. Click here if you need to update your payment method.

  • How does it work?

    MedsOnCue prints quick response (QR) codes on your receipt to deliver on-demand prescription-specific videos. You only need a smartphone (or electronic tablet) and a QR-scanning app to access the videos and other valuable information. You can download a free QR app if you don’t have one.

  • How is our Prescription Plan Designed?

    For more information and details on the prescription plan design, visit our FAQ section.

  • What do I do after receiving a prescription with refills?

    One-time prescriptions and first fills of maintenance medications may be filled at any retail network pharmacy. Any refills, including refills of maintenance medications, need to be filled through AdventHealth's Rx Plus Pharmacy.

    CVS Caremark does not support 15-day refills of maintenance medications at a retail network pharmacy after filling an initial 30-day supply. These requests will be denied.


    Once your initial 30-day supply for maintenance medication has been filled, please contact Rx Plus Pharmacy to transfer your prescription by clicking here. Failure to do so may result in a gap in your medication supply.

  • What if I don't have a smartphone?

    If you wish to have a printed copy of the patient education and drug monograph mailed to you, please email us at RxPlus.Pharmacy@AdventHealth.com.

  • What is a maintenance drug?

    A maintenance medication is a prescription that is taken on a regular basis or is filled more than once per 365 days. Rx Plus Pharmacy can work with your provider to get your maintenance medication set up through the mail for up to a 90-day supply. Exceptions include CII narcotics and CIII-V controlled substance prescriptions which can be filled at your local retail pharmacy.

  • What is a QR Code?

    QR — or quick response — codes are two-dimensional barcodes that can be read using smartphones (or electronic tablets) and a QR scanning app. The barcodes link to websites, texts, emails, phone numbers and more.

    The QR code on your pharmacy receipt links to the written medication information provided by Medi-Span.

  • What is MedsOnCue?

    MedsOnCue delivers hundreds of on-demand medication videos, in both English and Spanish, straight to your smartphone and electronic tablets. Other valuable services included Med Guides, written information, drug images and more.

  • What is the MedsOnCue ‘going green’ initiative?

    MedsOnCue has been favorably reviewed by many state boards of pharmacy executives and is an alternative to printing patient education and drug monographs.