Search Questions & Answers
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Question: What causes shoulder problems?
Answer:Most shoulder problems are the result of overuse or traumatic injury. Athletes who play high-contact sports like hockey or football often have shoulder injuries. Frequent lifting and repetitive arm rotation can also cause wear and tear on the shoulder. Inflammatory diseases such as arthritis and bursitis may develop over time.
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Question: Is AdventHealth a faith-based hospital system?
Answer:Yes. Our sacred mission is “Extending the Healing Ministry of Christ” to the people and communities we serve. This mission is carried out through the healing and health-promoting work of our hospitals, clinics and related institutions.
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Question: What does it mean to be a Seventh-day Adventist hospital?
Answer:The legacy of delivering whole-person care — healing the body, mind and spirit — has been rooted in the Seventh-day Adventist Church for more than 100 years. Today, several hundred hospitals, clinics and health care facilities worldwide identify with the Church. Team members are encouraged to live their faith in the workplace in appropriate ways that can help nurture the whole person.
Continue ReadingCollapse AnswerThe Adventist Church maintains a vital connection to AdventHealth’s health care ministry, beginning with its governing body, which is comprised of designated Church officials and lay leaders.
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Question: What is changing?
Answer:Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
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Question: Will our hospital get a new name?
Answer:The facilities and related businesses, physician clinic operations and outpatient services will become a part of AdventHealth.
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Question: Can I check in before my appointment? How?
Answer:Yes, you can check in online using Account’s eCheck-In feature. To use this feature:
- Check your inbox for an email titled “Check in for Your Upcoming Visit”.
- Open the email and click the “Begin eCheck-In” button.
- Follow the steps to check in.
- Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.
Continue ReadingCollapse AnswerOR
- Check your phone for a text message from AdventHealth letting you know it’s time to check in for your appointment.
- Click the link in the text message.
- Follow the steps to check in.
- Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.
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- Once logged into your Account, scroll down to your Health Updates on the homepage.
- Click the “eCheck-In” button of the upcoming visit.
- Follow the steps to check in.
- Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.
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Question: Can I pay my bills through my AdventHealth Account?
Answer:Yes, you can find your available bills and pay them online.
Continue ReadingCollapse Answer- When in your Account, click the “Billing” button that is found under the “More for You” section of your homepage, or in the top menu of your browser.
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- When in your Account, click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app.
- Click the menu button and scroll down to the “Billing” section and click the “Billing Summary” button.
Other ways to pay:
Please visit our “Pay My Bill” page to find more billing types and options.
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Question: How can I access my records?
Answer:- When in your Account, click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app.
- In the “My Record” section of the dropdown menu, click on any one of the following to access the appropriate health records:
Continue ReadingCollapse Answer- COVID-19
- To Do
- Visits
- Test Results
- Medications
- Plan of Care
- Preventive Care
- Questionnaires
- Upcoming Tests and Procedures
- Medical and Family History
- Health Reports
- Trends Dashboard
- Growth Charts
- Document Center
- Genetic Profile
- End-of-Life Planning
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Question: How can I cancel or reschedule an appointment?
Answer:- Once logged into your Account, click the “Visits” quick link on the homepage.
- Click the upcoming visit you wish to change.
- If you wish to cancel, click “Cancel appointment”.
If you wish to reschedule, click “Reschedule appointment” if the option is available.
Continue ReadingCollapse AnswerOR
- Once logged into your Account, scroll down to your Health Updates on the homepage.
- Click “View details” of the upcoming appointment you wish to change.
- If you wish to cancel, click “Cancel appointment”.
If you wish to reschedule, click “Reschedule appointment” if the option is available.
Please note that some visit types cannot be rescheduled online. Please contact your care provider's office by phone during office hours to reschedule, cancel or for more options.
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Question: How can I change my email address?
Answer:- Click your Account Menu on the top right of your screen where your name is if you are using a browser, or on the top left if using the app.
- Click “Profile & Settings” from the dropdown list.
- Click the “Update” button within the Contact Information section of your profile, next to the email address you’d like to change.
- Enter the new email address you wish to use.
- Confirm the new email address you wish to use.
- Check your email inbox. AdventHealth will send an email to you to verify the email address you've entered.
- Click the verification link in the email.