Caring for Your Family, by Listening to You
At AdventHealth for Children, our Patient and Family Experience Partners play an integral role in the advancement of our pediatric patient experience. The input and feedback provided by our members to hospital administrators has been invaluable. Your first-hand experiences and perspectives aid in key decision and planning efforts to improve our services and the consumer experience.
Our Patient and Family Experience Council is comprised of parents and guardians of former and current pediatric patients. The program was established back in 2010. We have since launched two additional councils with focuses on our Neonatal Intensive Care Unit (NICU) and pediatric diabetes and endocrinology services.
The Foundation of Everything We Do Patient and Family Experience Partners
- Learn More About Our E-Council
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AdventHealth for Children's E-Council is an online advisory council constructed of parents and guardians who want to share their perspectives about the care received at AdventHealth for Children. Their input and feedback offers hospital administrators a parent, family and patient perspective for future improvements.
E-Council members will assist AdventHealth for Children on its journey to excellence by responding to discussion posts and surveys on our E-Council website.
View the 2022 Patient and Family Experience Partners Annual Report
- Who Can Join Our E-Council?
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If you wish to join an advisory council but are unable to join monthly meetings due to transportation or childcare issues, our E-Council is perfect for you. Any parent or guardian with a child who has received care at AdventHealth for Children is eligible to join.
- What Do E-Council Members Discuss?
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E-Council members are asked to discuss topics such as: safety, quality of care, facility design, food and nutrition, family support and other topics that relate to improving patient care.
Topics and discussions are posted weekly for E-Council members to respond to with their thoughts, opinions and any other information the members would like to have AdventHealth for Children consider.
- Guidelines for Participating
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The AdventHealth for Children E-Council is:
- An advisory group
- A forum to share your own thoughts and experiences
- A forum to give feedback on initiatives
- A forum to give suggestions for improvement
The AdventHealth for Children E-Council is NOT:
- An advocacy group
- A forum to voice complaints, or make inappropriate and/or discriminatory remarks
- A forum for sharing or receiving clinical/medical advice
- Security and Confidentiality
The E-Council website is hosted via Facebook. Membership is obtained by submitting an application. An invitation to join the AdventHealth for Children E-Council is sent once the application request has been approved.
E-Council members should only share information that they are comfortable with others knowing.
E-Council members should treat all information posted in the E-Council as confidential.
Seeking New Members
We are always seeking new members. If you are a parent or guardian who is interested in joining our Patient and Family Experience Council, please download the eligibility requirements before submitting your application.
Teen and Patient Advocacy
Members must be recommended by our multidisciplinary care team to be eligible for membership and receive community service hours. Click below to connect with a teen council leader for more information.