Financial Assistance

Illinois Financial Assistance Information

Serving the Needs of Those in Our Area

At AdventHealth, we are committed to excellence in providing quality health care to all individuals in need. We believe that every person deserves access to medical treatment, irrespective of their financial circumstances. Therefore, we assure you that all patients will be treated with compassion and respect, regardless of their ability to pay. Our mission is to extend the healing ministry of Christ and we remain committed to upholding this principle at all times.

Financial assistance is only available for emergent care or medically necessary care, except as may be determined in the sole discretion of AdventHealth on a case-by-case basis. Patients may apply for financial assistance in accordance with the guidelines set forth in the Financial Assistance Policy below. Verification of income and financial information is required.

AdventHealth limits amounts billed for uninsured patients for emergency and medically necessary care that may be eligible for financial assistance to Amounts Generally Billed (AGB). The AGB amounts are determined by taking all accounts paid in full over a recent 12-month period for Medicare, Medicare Advantage and contracted commercial insurance and calculating the average discount given. Your financial responsibility is then calculated as follows:

Your Total Charges X Calculated Average Discount Percentage = Your Financial Responsibility

If you receive emergency or medically necessary care and are eligible for assistance under our Financial Assistance Policy, you will never be billed more than this amount. To request the actual percentage discount applicable to your hospital of choice, please refer to the contact information provided on the cover page of the financial assistance document packet or the contact information included on the financial assistance section of the financial assistance web page.

Per our Financial Assistance Policy, to qualify for a 100% reduction in your financial responsibility, you must have received emergency or medically necessary care and have an annual household income that does not exceed 250% of the Federal Poverty Guideline, according to the table below. An application and supporting documentation is required to qualify.

2025 Federal Poverty Guidelines

Household Size

100% of Poverty

250% of Poverty

400% of Poverty600% of Poverty

1

$15,650

$39,125

$62,600$93,900

2

$21,150

$52,875

$84,600$126,900

3

$26,650

$66,625

$106,600$159,900

4

$32,150

$80,375

$128,600$192,900

5

$37,650

$94,125

$150,600$225,900

6

$43,150

$107,875

$172,600$258,900

7

$48,650

$121,625

$194,600$291,900

8

$54,150

$135,375

$216,600$324,900

Financial Aid Policies and Applications

Financial Aid Documents

Find Additional Support by Hospital Location

For additional assistance and information, please contact:
Phone: 800-462-0490
Fax: 423-485-6627
Mail to:
AdventHealth
PO Box 935979
Atlanta, GA 31193-5979

*Colorado patients may qualify for discounted care. Call to speak to a financial counselor for more information and to complete the application.

AdventHealth Avista: Call303-673-1037
AdventHealth Castle Rock: Call720-455-8105
AdventHealth Littleton: Call303-734-2054
AdventHealth Parker: Call303-269-4531
AdventHealth Porter: Call303-715-7163

Click here to view a sample of the application. Learn more about your rights and qualifications here: English | Spanish

The following addendums to our financial assistance policy lists physicians providing services in our hospital and indicates whether they participate in our financial assistance program. Please select the facility where you are seeking medical attention.

Facility NameFacility AddressLink for Participating Physicians
AdventHealth Avista*100 Health Park Drive, Louisville, CO 80027AdventHealth Avista*
AdventHealth Carrollwood7171 North Dale Mabry Highway, Tampa, FL 33614AdventHealth Carrollwood
AdventHealth Castle Rock*2350 Meadows Boulevard, Castle Rock, CO 80109AdventHealth Castle Rock*
AdventHealth Celebration400 Celebration Place, Celebration, FL 34747AdventHealth Celebration
AdventHealth Central Texas2201 South Clear Creek Road, Killeen, TX 76549AdventHealth Central Texas
AdventHealth Connerton9441 Health Center Drive, Land O' Lakes, FL 34637AdventHealth Connerton
AdventHealth Dade City13100 Fort King Road, Dade City, FL 33525AdventHealth Dade City
AdventHealth Daytona Beach301 Memorial Medical Parkway, Daytona Beach, FL 32117AdventHealth Daytona Beach
AdventHealth DeLand701 West Plymouth Avenue, DeLand, FL 32720AdventHealth DeLand
AdventHealth Durand**1220 Third Avenue West, Durand, WI 54736AdventHealth Durand
AdventHealth East Orlando7727 Lake Underhill Road, Orlando, FL 32822AdventHealth East Orlando
AdventHealth Fish Memorial1055 Saxon Boulevard, Orange City, FL 32763AdventHealth Fish Memorial
AdventHealth for Children601 East Rollins Street, Orlando, FL 32803AdventHealth for Children
AdventHealth for Women601 East Rollins Street, Orlando, FL 32803AdventHealth for Women
AdventHealth Gordon1035 Red Bud Road, Calhoun, GA 30701AdventHealth Gordon
AdventHealth Heart of Florida40100 US-27, Davenport, FL 33837AdventHealth Heart of Florida
AdventHealth Hendersonville100 Hospital Drive, Hendersonville, NC 28792AdventHealth Hendersonville
AdventHealth Kissimmee2450 North Orange Blossom Trail, Kissimmee, FL 34744AdventHealth Kissimmee
AdventHealth Lake Placid1210 US Highway 27 North, Lake Placid, FL 33852AdventHealth Lake Placid
AdventHealth Lake Wales410 South 11th Street , Lake Wales , FL 33853AdventHealth Lake Wales
AdventHealth Littleton*7700 South Broadway, Littleton, CO 80122AdventHealth Littleton*
AdventHealth Manchester210 Marie Langdon Drive, Manchester, KY 40962AdventHealth Manchester
AdventHealth Murray707 Old Dalton Ellijay Road, Chatsworth, GA 30705AdventHealth Murray
AdventHealth New Smyrna401 Palmetto Street, New Smryna Beach, FL 32168AdventHealth New Smyrna
AdventHealth North Pinellas1395 South Pinellas Avenue, Tarpon Springs, FL 34689AdventHealth North Pinellas
AdventHealth Ocala1500 Southwest 1st Avenue, Ocala, FL 34471AdventHealth Ocala
AdventHealth Orlando601 East Rollins Street, Orlando, FL 32803AdventHealth Orlando
AdventHealth Ottawa**1301 South Main Street, Ottawa, KS 66067AdventHealth Ottawa
AdventHealth Palm Coast60 Memorial Medical Parkway, Palm Coast, FL 32164AdventHealth Palm Coast
AdventHealth Parker*9395 Crown Crest Boulevard, Parker, CO 80138AdventHealth Parker*
AdventHealth Porter*2525 South Downing Street, Denver, CO 80210AdventHealth Porter*
AdventHealth Redmond501 Redmond Road, Rome, GA 30165AdventHealth Redmond
AdventHealth Riverview9330 US Highway 301 South, Riverview, FL 33578AdventHealth Riverview
AdventHealth Rollins Brook608 North Key Avenue, Lampasas, TX 76550AdventHealth Rollins Brook
AdventHealth Sebring4200 Sun 'n Lake Boulevard, Sebring, FL 33872AdventHealth Sebring
AdventHealth Shawnee Mission**9100 West 74th Street, Shawnee Mission, KS 66204AdventHealth Shawnee Mission
AdventHealth South Overland Park**7820 West 165th Street, Overland Park, KS 66223AdventHealth South Overland Park
AdventHealth Tampa3100 East Fletcher Avenue, Tampa, FL 33613AdventHealth Tampa
AdventHealth Waterman1000 Waterman Way, Tavares, FL 32778AdventHealth Waterman
AdventHealth Wauchula735 South 5th Avenue, Wauchula, FL 33873AdventHealth Wauchula
AdventHealth Wesley Chapel2600 Bruce B. Downs Boulevard, Wesley Chapel, FL 33544AdventHealth Wesley Chapel
AdventHealth Winter Garden2000 Fowler Grove Boulevard, Winter Garden, FL 34787AdventHealth Winter Garden
AdventHealth Winter Park200 North Lakemont Avenue, Winter Park, FL 32792AdventHealth Winter Park
AdventHealth Zephyrhills7050 Gall Boulevard, Zephyrhills, FL 33541AdventHealth Zephyrhills

* RMR HDC Locations
** No Financial Counselor on site, but Consumer Access can assist with scanning. Financial assistance related questions should be directed to the back office team at Call800-462-0490

Self-Pay Guidelines

We’re committed to providing high-quality health care while serving the diverse needs of our communities, regardless of their ability to pay, ability to qualify for financial assistance or access to third-party coverage. Learn more about your financial responsibilities for uninsured and self-pay treatments.

The Uniform Collection Policy for Self-Pay establishes the guidelines for self-pay and uninsured patient balance responsibilities for elective and nonelective procedures.

The North Carolina Debt Mitigation Policy explains the right to emergency care regardless of ability to pay and a breakdown of the amounts generally billed to uninsured patients.