Prescription Refills

Prescription Refills As  Easy as 1-2-3

If you need to refill a prescription, you can do it quickly and easily through your AdventHealth Account.

Make sure your payment method is up to date. You can do this by completing the update information form. Payroll deduction will no longer be available, but credit, debit, FSA or HSA cards are all accepted.

Start your refill request now by logging in.

Log In to Your AdventHealth Account

What’s the Status of My Prescription?

If you’re looking for the status of a current prescription, you can log in to your AdventHealth Account to check on it.

  • What does it mean if my status shows “received”?

    A received status update means that your prescription or refill request has been received and entered into the Rx Plus Pharmacy system.

  • My status shows “in process.” What does that mean?

    If your prescription status shows "in process," it means that your medication request has reached the pharmacy and is being worked on.

  • What is a delay notification?

    Delay notifications you could receive can include: medication not in stock/insufficient inventory, prior authorization required, refilled too soon, and similar messages. If you receive one of these, reach out to your prescribing provider.

  • What does it mean when my status shows “shipped”?

    Congrats! If your prescription status shows shipped, your prescription is on its way to you, and you should receive it in approximately three to five business days.

  • Why does my prescription status say it was deleted?

    If the status shows that your prescription was deleted, your payment method was denied, and you have not responded to outreach requesting an updated payment method. Note: Rx Plus Pharmacy will hold prescriptions without payment for seven days.

    If you need additional assistance, please contact our customer service team at 866-943-4535, Monday to Friday, 8 am to 8 pm EST or email us at [email protected].