Mobile App Support

Login, Email and Password

Find answers to questions about accessing your AdventHealth Account.

  • How to register for AdventHealth Account?

    1. Open the AdventHealth app and tap Create Account.
    2. Enter all required information.
    3. At the bottom of the page tap Create Your Account.
    4. Check your inbox for a verification email to confirm your account.
    5. Tap Verify your AdventHealth Account in the email to complete your registration.

  • I forgot my password.

    1. On the Account login page of AdventHealth.com, click “Forgot Password”.
    2. Enter your email address and click “Request a Reset Link”.
    3. Check your email inbox. AdventHealth will immediately send a message to your account's email address.
    4. Click the Reset Your Password button in the email.
    5. Enter a new password.

  • Why does it say, "Enter a valid email address." when I try to login?

    You either entered something that is not an email address format or there is a blank character in the email address field.

  • Why does it say, "Invalid email/password combination" when I try to login?

    You either do not have an account yet or the password you entered was not correct.

  • My Account is locked, what do I do?

    For your security, we lock accounts after too many failed attempts to log in. If your account is locked, there are two ways you can reset your password:

    Continue Reading

  • How can I change my email address?

    1. Click your Account Menu on the top right of your screen where your name is if you are using a browser, or on the top left if using the app.
    2. Click “Profile & Settings” from the dropdown list.
    3. Click the “Update” button within the Contact Information section of your profile, next to the email address you’d like to change.
    4. Enter the new email address you wish to use.
    5. Confirm the new email address you wish to use.
    6. Check your email inbox. AdventHealth will send an email to you to verify the email address you've entered.
    7. Click the verification link in the email.

How To Refill a Prescription

Learn how to order a prescription from Rx Plus Pharmacy.

  • Can I request a transfer to move my prescription to Rx Plus Pharmacy?

    Visit the Prescription Transfer Request Form page.

  • I used to have auto-refill. Can I automatically refill selected medications with Epic?

    To make it easy, the pharmacy will send refill reminders directly to you. Even though the AdventHealth Epic does not have auto-refills, members can refill their medications in a variety of ways:

    1. MyChart account https://account.adventhealth.com/login
    2. Automated phone system
    3. Email us at [email protected].
    4. If you prefer to provide the information over the phone, please call 866-943-4535, Monday to Friday, 8 am to 8 pm Eastern.

  • How do I connect my health records (with a Personal Activation Code)?

    A personal activation code may have been provided during your medical visit. Look for it on your After Visit Summary.

    1. Log into the AdventHealth app and accept the terms and conditions if prompted.
    2. Tap Complete Account Setup.
    3. Tap I Have a Personal Activation Code.
    4. Enter the code and your birth date and tap Continue.
    5. Tap Send Code by Text Message or Send Code by Phone Call.
    6. Enter the code you receive and tap Continue.
    7. Access your Account homepage.

  • How do I let you know that I want you to reach out to my provider?

    1. MyChart account https://account.adventhealth.com/login
    2. Email us at [email protected].
    3. If you prefer, please call 866-943-4535, Monday to Friday, 8 am to 8 pm Eastern.

Accessing and Paying Your Rx Plus Pharmacy Bills

Find answers to all of your bill pay questions.

  • Can I pay my bills through my AdventHealth Account?

    Yes, you can find your available bills and pay them online.

    Continue Reading

  • How do I pay bills for family members?

    Make sure you have access to your family member’s records via the “Sharing Hub” in MyChart.
    How do I add a child or family member to my account?

    1. Once logged into your Account, select the family member’s name in the top menu or after tapping “Switch Account” if using the app.
    2. After switching accounts, click the “Billing” button that is found under the “More for You” section of your homepage, or in the top menu.
    3. Your family member’s bills should show in the list of Billing Summaries.

  • What if I need assistance with my Rx Plus Pharmacy prescription bill?

    If you would like to request an itemized bill, establish a payment plan, inquire about financial assistance, or if you have questions concerning the bill, please contact Rx Plus Pharmacy at 866-943-4535 or go to AdventHealth.com/pay-my-bill.

  • How do I update my credit card on file?

    Visit the Update Information page.

  • How do I update my information?

    Visit the Update Information page.

  • I have a question about something on my Rx Plus Pharmacy bill.

    For pharmacy billing questions or if you need further assistance concerning the pharmacy bill, please contact Rx Plus Pharmacy at 866-943-4535 or by emailing [email protected].

  • I need to provide a temporary mailing address:

    Visit the Update Your Information page.

Accessing Health Records

Learn how to view you and your family's health records.

  • How do I connect my health records?

    1. Sign In and accept the terms and conditions if you have not already.
    2. On the Account homepage, scroll down to the “Finish Setting Up Your Account” section, and click the “Complete Account Setup” button.
      Click "I have a personal activation code" if you have the aftercare summary with a personal activation code. 
    • Enter your personal activation code and confirm your date of birth information.
    • Request a verification code via text or call.
    • Set your location.
    • View your Account homepage.
    Continue Reading

  • My Account has incomplete or incorrect information.

    If your account has incomplete information, check the following:

    • Are your visits associated with AdventHealth care providers and facilities? Currently, we can only link to participating hospitals and doctor's offices.
    • Check to see that your visit is showing. If it is, you may have to wait for this report to be completed or made available to you online if it was very recent.
    • Has your care provider reviewed the information? The care provider may only release results to your Account after they have had an opportunity to fully review the details. Always speak to your care provider about any results posted.

    If you want to correct information on your medical records:

    Contact the Health Information Management department to request changes.

  • How do I connect my health records (without a Personal Activation Code)?

    1. Log into the AdventHealth app and accept the terms and conditions if prompted.
    2. Tap Complete Account Setup.
    3. Tap Continue Without a Code.
    4. Enter your personal information and tap Continue.
    5. Access your Account homepage.

  • How do I connect my health records (with a Personal Activation Code)?

    A personal activation code may have been provided during your medical visit. Look for it on your After Visit Summary.

    1. Log into the AdventHealth app and accept the terms and conditions if prompted.
    2. Tap Complete Account Setup.
    3. Tap I Have a Personal Activation Code.
    4. Enter the code and your birth date and tap Continue.
    5. Tap Send Code by Text Message or Send Code by Phone Call.
    6. Enter the code you receive and tap Continue.
    7. Access your Account homepage.

  • I'm having issues with my verification code.

    If you have not received your code:

    1. Click “Send new verification code”.
    2. Enter the new verification code.

    If the code you entered is creating an error:

    • Ensure you have entered the correct code

    OR

    • Click the back button and then select “Send by Call”.
    Continue Reading

  • How do I add a child to my account?

    AdventHealth is only able to create accounts for users at least 14 years of age. If you would like to view your child's records online:

    Continue Reading

  • Where can I find an MRN?

    Your Medical Record Number is available on the following documents:

    • Discharge paperwork provided by the hospital.
    • On your wristband from a recent hospital stay.

  • Your Patient Account ID can be found on the following documents:

    Your Patient Account ID can be found on the following documents:

    • Pre-registration paperwork provided by your doctor's office.
    • Printed visit summary paperwork provided by your doctor's office.
    • Billing statement provided by your doctor's office.
    • Billing receipt provided by your doctor's office. 

  • How can I access my records?

    1. When in your Account, click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app.
    2. In the “My Record” section of the dropdown menu, click on any one of the following to access the appropriate health records:
    Continue Reading

  • How else can I access my records?

    Patients can visit any office in person or call the facility.

    Paper copies of medical records may be released upon receipt of written authorization of patients over the age of 18 or a legal guardian.

Messages and Care Team

Learn how to send messages to your care team.

  • How do I message my AdventHealth provider?

    1. Once logged into your Account, on the homepage click “Messages” from the “Quick Links” section.

      OR

      Click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app. Once in MyChart, click the “Messages” button in the menu or the quick links.
    2. Once on the Message page, click the “New Message” button.
    3. Select a topic, write your message, and click "Send".

  • How do I message my 24/7 Virtual Urgent Care Provider?

    1. Once logged into your Account, on the homepage click “24/7 Virtual Urgent Care” in your Care Team or from the “Get Care” page.
    2. Once on the 24/7 Virtual Urgent Care page, click the “View Inbox” button.
    3. In your Virtual Care Inbox, click the “Create a New Message” button.
    4. Select the care provider, message type, add your subject, write your message, and click “Send”.

  • How do I add a provider to my care team? How do I remove a provider from my care team?

    Providers will be added automatically to your care team after you have scheduled a visit with them.

    Providers you have seen in the past cannot be removed from your care team. You can manually hide care providers from your list by using the “Settings” button found in the upper right corner of your Care Team.

    Once you have the Care Team Settings sheet open, hide the care providers you do not wish to show up in your Care Team via the toggle to the right of their names.

Can't Find What You're Looking For?

We’re here to help. Reach out to one of the phone numbers below for help using the AdventHealth app or Rx Plus. Our Rx Plus Pharmacy also has an email address for non-urgent requests.

  • For Technical Support

    Monday to Friday: 8 am to 8 pm (EST)
    Saturday to Sunday: 9 am to 6 pm (EST)
    Closed on holidays
    Call 1-855-238-8791

  • For Prescription Support

    Monday to Friday: 8 am to 8 pm (EST)
    Email: [email protected]
    Call 1-866-943-4535