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General InterestStep-By-Step Guide to resolve Video Visit Issues
A comprehensive checklist for fixing problems with video, audio or connectivity issues during a video visit.
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How to change the microphone
Switch the audio source during a call
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Improve Internet speed in your home or office
Strengthening your network connection or increasing available bandwidth to improve video visit quality
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Video Visit didn't find my Microphone or Speaker
It could be the permissions or cache
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General InterestSystem Requirements for Your Video Visit
For a smooth video visit on your computer, please ensure you have the following requirements.
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Troubleshooting Video Visits
For a smooth video visit on your computer, please ensure you have the following requirements.
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Unable to Start a Video Visit
Use pre-call test to see which participants need to troubleshoot.
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Video Issue: My Provider Can't See Me
My webcam is not working, no video
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General InterestWays to Get Expert Virtual Care
Online doctor visits are available at AdventHealth, and many of our providers can see you through an app, from the comfort of your home.
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General InterestSpiritual Renewal Series
Our Spiritual Renewal Series will focus on a famous prayer from scripture or history that was brought before God in uniquely challenging circumstances.