Video Visit FAQs
Are you having trouble with your video visit? Use our articles to help diagnose your issue.
- Minimum System Requirements
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For a smooth video visit on your computer, please ensure you have the following requirements.
For Computers
- Mac/PC/Linux/Chromebook with a camera, microphone, and speakers
- Internet connection with at least 2 Mbps download and upload speeds. We recommend anything above 10–15 Mbps for an optimum experience
- Google Chrome, Mozilla Firefox, Microsoft Edge or Safari 11+ (latest release versions)
- The latest operating systems such as Windows 10 or MacOS Catalina
- Have Javascript enabled (this is enabled by default, but we'll give you a message if you need to enable it)
- TCP ports 80 and 443 open (sometimes firewalls will block these ports. If you’re having trouble connecting on a workplace network, ask your IT team to check this
For iOS and Android
- Use Safari 11+ on your iOS devices (latest version of iOS)
- Google Chrome on your Android device
The Following Are Not Compatible With Our Video Visit Software
- Amazon Kindle and other e-readers
- Voice-controlled smart speakers such as Alexa or Google Assistant
- Video Issues
- Audio Issues
Allow Access to Your Camera and Mic
To have a video visit call, you need to give your browser permission to access your webcam and microphone. See the following specific instructions for your browser or operating system.