Q & A
Search Questions & Answers
-
Q:Question: How is my information protected?
A:Answer:Your information and messages are secure and private. Learn more about our AdventHealth website’s online service privacy and the Health Insurance Portability and Accountability Act (HIPAA).
-
Q:Question: What can a Care Advocate do?
A:Answer:Care Advocates can help you find a provider or location, provide status updates on your patient portal messages and information within the electronic medical record system, and connect you with other AdventHealth services.
If you have an assigned or dedicated Care Advocate, they can also help reschedule an appointment, ensure your medication refills occur quickly, request a referral, locate a specialist, answer questions about your care and more.
-
Q:Question: What is a Care Advocate?
A:Answer:A Care Advocate is an AdventHealth team member who is available free of charge to guide you through your health care journey. From answering questions to finding locations and provider, assisting with appointment scheduling and handling medication refills, our Care Advocates ensure a seamless and supported experience.
-
Q:Question: What languages are available to chat?
A:Answer:The AdventHealth Care Advocacy service is available in English and Spanish.
-
Q:Question: How do I access home health services?
A:Answer:Our clinical team works with you and your doctor to evaluate your health care needs and develop your plan of care.
Continue ReadingCollapse AnswerTo qualify for home health, you must be:
- Under the care of a referring and following physician
- Homebound, as defined by Medicare
- Resides and receives care within our licensed coverage area
-
Q:Question: How much do in-home health services cost?
A:Answer:We bill Medicare and private insurance directly on your behalf, and we contract with most major insurance companies. Please contact us to verify your eligibility.
-
Q:Question: What home health services does AdventHealth Home Health provide?
A:Answer:Recovery can be a long road, but you’re making strides. Let us help you reach the finish line with home health care services that boost your strength, function, comfort and confidence.
Continue ReadingCollapse AnswerWe offer home health for multiple conditions or needs, including:
- Advanced wound care
- Diabetes management
- Heart failure management
- Infusion therapy
- Joint recovery
- Occupational therapy
- Post-hospitalization care
- Post-surgical care
- Rehabilitation
- Physical therapy
- Speech therapy
-
Q:Question: What qualifies as homebound?
A:Answer:Medicare requires you to be homebound to receive home health services, but that doesn’t mean you have to be bedridden or confined to your home.
Continue ReadingCollapse AnswerMedicare states that occasional absences from the home for non-medical purposes (a trip to the barber, a walk around the block or a short drive) will not necessarily disqualify a beneficiary from being classified as homebound. However, the absences must be infrequent or of a relatively short duration.
Other conditions that classify patients as homebound and eligible for home health services include:
- Being recently released from the hospital after surgery
- Being under physician orders for limited activity
- Facing debilitating weakness or pain
- Having an illness or injury that limits the ability to leave home without supportive devices
- Having conditions for which leaving home is medically unadvised
-
Q:Question: Which joints can be viewed with an arthroscope?
A:Answer:Although the inside of nearly all joints can be viewed with an arthroscope, six joints are most frequently examined with this instrument. These include the knee, shoulder, elbow, ankle, hip and wrist. As medical engineers make advances in electronic technology and orthopedic surgeons develop new techniques, other joints may be treated more frequently in the future.
-
Q:Question: Why is arthroscopy necessary?
A:Answer:Diagnosing joint injuries and disease begins with a thorough medical history, physical examination and usually X-rays. Additional diagnostic tests like an MRI or CT scan may also be needed. A final diagnosis is made through the arthroscope, which may be more accurate than a diagnosis reached from open surgery or X-rays.