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  • Why should I ask for a 90-day prescription?

    A 90-day supply delivers more than convenience. You get significant cost savings with a three-month supply. It’s a win-win for your wallet and peace of mind. Ask your physician to authorize a 90-day supply of your medication.

    We transfer only prescriptions that are written to dispense a 30-day or more supply from another pharmacy.

  • Will there be a QR code printed for every prescription?

    All prescriptions will have a QR code printed on the pharmacy label, but not every prescription will have a medication specific video. If you have any questions on Medi-Span, email us a RxPlus.Pharmacy@AdventHealth.com.

  • How do I cancel?

    We understand that plans change. If you choose to end your WholeYou membership, you can do so at any time through the Apple App or Google Play Store.

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  • How do I connect with my Coach?

    You’ll connect with your Coach via a secure video and/or voice call and messaging platform in the WholeYou app. Each video session is 45 minutes long. You can also send your Coach a message anytime.

  • How do I purchase additional coaching sessions?

    This feature isn't available yet, but we'll let you know as soon as it is!

  • How do I reach Care Advocacy?

    We care about the WholeYou. To better connect you with the award-winning care in the AdventHealth network, we partner with AdventHealth’s Care Advocacy team, who are available free of charge to guide you through your health care journey. From answering questions to finding locations and physicians, assisting with appointment scheduling and handling medication refills, our Care Advocates ensure a seamless and supported experience.

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  • How long should I be in coaching?

    While you aren't obligated to a specific number of sessions or months of coaching, most members engage in a coaching relationship for an average of 4 to 6 months. This duration allows for meaningful progress, helps jumpstart your Wholeness journey, and positions you well to make and maintain lifestyle changes. Even a shorter coaching relationship can be extremely useful for getting started.

  • If I have a customer service question who do I ask?

    Our customer service team would be happy to assist you. To reach them, send a message with any questions or concerns to WholeYou@AdventHealth.com. Someone will get back to you as quickly as possible, Monday through Friday.

  • Is my information confidential?

    Our Coaches will not disclose information shared through coaching interactions without the expressed or written permission of the member. Honoring confidentiality is an essential ingredient for building the trusted relationship necessary to support you in your Wholeness journey. Our Coaches adhere to professional codes of ethics set by governing bodies such as the National Board for Health and Wellness Coaching (NBHWC) that emphasize maintaining strict confidentiality unless required by law or should the member’s or another person’s safety be at risk.

  • What if I have a billing question?

    Our Customer Service team will be available to help you with any billing questions.