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  • My Account is locked, what do I do?

    For your security, we lock accounts after too many failed attempts to log in. If your account is locked, there are two ways you can reset your password:

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  • What if I can't pay all at once?

    If you can't pay your whole bill at once, you may be able to set up a payment plan. This lets you automatically pay a small amount each month.

  • What if I can't pay at all?

    You might be eligible for financial assistance. Start the process by applying online, and we'll work with you to determine a payment arrangement or offer financial assistance based on your financial situation.

  • Your Patient Account ID can be found on the following documents:

    Your Patient Account ID can be found on the following documents:

    • Pre-registration paperwork provided by your doctor's office.
    • Printed visit summary paperwork provided by your doctor's office.
    • Billing statement provided by your doctor's office.
    • Billing receipt provided by your doctor's office. 

  • Where can I find an MRN?

    Your Medical Record Number is available on the following documents:

    • Discharge paperwork provided by the hospital.
    • On your wristband from a recent hospital stay.

  • Which insurances are accepted for Video Visits?

    We accept all AdventHealth and Disney employee insurances, such as:

    • AdventHealth Employee Plan Aetna
    • AdventHealth CastCare Allegiance
    • Disney Cigna PPO
    • Disney Cigna Consumer Choice
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  • Why does it say, "Enter a valid email address." when I try to login?

    You either entered something that is not an email address format or there is a blank character in the email address field.

  • Why does it say, "Invalid email/password combination" when I try to login?

    You either do not have an account yet or the password you entered was not correct.

  • Why is my paper bill not listed?

    If your paper bill does not match any of the Billing Summaries in your account, you may have received a bill from one of our network partners, which currently is not available within your account. Please contact the billing office as listed on your paper bill for additional information on methods of payment.

  • Can I use miles for my flight?

    In some cases, volunteers can use their own personal miles to obtain plane tickets. However, the same itinerary as the group is required, as is approval from the GHI administration.