A video visit through the AdventHealth app is a convenient option for a face-to-face appointment with a board-certified physician or nurse practitioner through your smartphone or tablet. You can receive a diagnosis, treatment, follow-up and prescriptions for minor ailments.

What is the cost of a virtual visit?

A virtual visit is $59 without insurance, payable at the time of your visit via credit card. If you have insurance, check with your provider or use the app to see a list of insurance providers we accept.

When you register for your telemedicine appointment, you will be asked to enter your insurance information. You can pay your co-pay or deductible/co-insurance amount with a credit card or your health savings and reimbursement account card.

Why would I use the AdventHealth app?

With online doctor visits, you'll have access to physicians and nurse practitioners for minor medical concerns anywhere you have internet access in the following states: Florida, Georgia, Kansas, Kentucky, Missouri, North Carolina, Tennessee, Texas and Wisconsin.

If the physician or nurse practitioner determines your needs are outside the scope of care for a video visit, you won't be charged. We will also assist you with a referral through your primary care physician if needed.

You'll need the following information to use telemedicine on the AdventHealth app:

• Policyholder name
• Policyholder date of birth
• Policyholder gender
• Policyholder's relationship to patient
• Patient's member number (please see the app for a sample insurance card)

Go to your app store (for Android, use Google Play, or for Apple products, use the Apple App Store) and download by searching "AdventHealth." You'll be prompted to create an account by entering information about yourself and will be asked to provide a credit card or health savings and reimbursement account card for billing. Your account won't be billed until after you're seen and treated.

Note: Each member of your immediate family will need their own account. If your child is under 18, you will fill out the guarantor section as their guardian.

Anyone in the following states can use the AdventHealth app for online care: Florida, Georgia, Kansas, Kentucky, Missouri, North Carolina, Tennessee, Texas and Wisconsin.

How do my children and family use the app?

As the parent and/or guardian, you will have to create a primary account (which you can use for visit requests) and add multiple users. If your dependent is under 18, the legal guardian will need to fill out the guarantor section and be present with the patient during the virtual consult.

Can my dependent(s) use the app if they're located outside the covered states?

Due to government regulations, we cannot provide treatment to patients outside of the covered states.

You have the option to choose an on-demand appointment, or you can schedule an appointment for a time that's convenient to you.

Once you log in to your account and finish filling out the information necessary for the appointment, you'll see a list of providers. You may choose a provider who's immediately available or wait to see a specific one. Please allow up to two minutes after clicking the join button for the video connection to launch. You will have the option to wait for the provider or be alerted via a text message, phone call or email.

Yes, telemedicine physicians and nurse practitioners can prescribe non-controlled medication in accordance with state laws when deemed medically necessary. We can only provide a limited supply of long-term medications until you follow up with your primary care physician. We cannot refill controlled medications (narcotic pain relievers, benzodiazepines, etc.). Please contact your prescribing provider for these refills.

Does the application automatically show me available pharmacies that are within my insurance network?

No, you'll need to confirm with your insurance carrier prior to a visit to confirm that the selected pharmacy is within your network.