Search Questions & Answers
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Question: What is a QR Code?
Answer:QR — or quick response — codes are two-dimensional barcodes that can be read using smartphones (or electronic tablets) and a QR scanning app. The barcodes link to websites, texts, emails, phone numbers and more.
The QR code on your pharmacy receipt links to the written medication information provided by Medi-Span. -
Question: What is MedsOnCue?
Answer:MedsOnCue delivers hundreds of on-demand medication videos, in both English and Spanish, straight to your smartphone and electronic tablets. Other valuable services included Med Guides, written information, drug images and more.
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Question: What is the MedsOnCue ‘going green’ initiative?
Answer:MedsOnCue has been favorably reviewed by many state boards of pharmacy executives and is an alternative to printing patient education and drug monographs.
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Question: What laws protect my health and privacy?
Answer:AdventHealth Rx Plus Pharmacy follows your state laws to ensure we safely and confidently fill your prescription. These include, but are not limited to, the following regulations:
More InfoMore InfoFaxed Prescriptions
We cannot accept faxed prescriptions for schedule 2 controlled medications. The original written prescription must be mailed to us.
Valid Dates
Prescriptions for controlled substances are only valid for six months from the date the prescription was written, even if there are refills remaining.
Returned Medication
Medications cannot be returned to the pharmacy unless the entire package has not been opened.
Generic Medication
In the state of Florida, it is the law that a pharmacy must dispense a generic drug in place of a brand-name drug, whenever one is available. This law is in place to ensure that the customer or health plan is paying for the least expensive option.
If a physician decides that they would prefer that a pharmacy dispense a brand-name drug instead of the available generic one, “medically necessary” must be written on the prescription. The physician cannot write “dispense brand,” “no substitution,” “DAW,” or “dispense as written.” The pharmacy, by law, is still required to dispense the generic drug unless “medically necessary” is included on the prescription.
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Question: Why should I ask for a 90-day prescription?
Answer:A 90-day supply delivers more than convenience. You get significant cost savings with a three-month supply. It’s a win-win for your wallet and peace of mind. Ask your physician to authorize a 90-day supply of your medication.
We transfer only prescriptions that are written to dispense a 30-day or more supply from another pharmacy.
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Question: Will there be a QR code printed for every prescription?
Answer:All prescriptions will have a QR code printed on the pharmacy label, but not every prescription will have a medication specific video. If you have any questions on Medi-Span, email us a RxPlus.Pharmacy@AdventHealth.com.
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Question: How do I cancel?
Answer:We understand that plans change. If you choose to end your WholeYou membership, you can do so at any time through the Apple App or Google Play Store.
Continue ReadingCollapse AnswerYour membership will stay in effect for the balance of the billing cycle in which you canceled and then not renew after that.
We do not offer any partial month refunds. We hope you’ll come back to revisit your Wholeness journey with us again.
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Question: How do I connect with my Coach?
Answer:You’ll connect with your Coach via a secure video and/or voice call and messaging platform in the WholeYou app. Each video session is 45 minutes long. You can also send your Coach a message anytime.
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Question: How do I purchase additional coaching sessions?
Answer:This feature isn't available yet, but we'll let you know as soon as it is!
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Question: How do I reach Care Advocacy?
Answer:We care about the WholeYou. To better connect you with the award-winning care in the AdventHealth network, we partner with AdventHealth’s Care Advocacy team, who are available free of charge to guide you through your health care journey. From answering questions to finding locations and physicians, assisting with appointment scheduling and handling medication refills, our Care Advocates ensure a seamless and supported experience.
Continue ReadingCollapse AnswerMore information about Care Advocacy can be found at adventhealth.com/adventhealth-care-advocacy.