Search Questions & Answers
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Question: How do I get started?
Answer:Once you sign up, you’re officially a WholeYou member. You’ll begin your journey by completing an online Wholeness Assessment, choosing your Coach, and selecting a day and time for your first one-on-one video/voice-enabled coaching session. Your Assessment results will help guide the work you'll do with your Coach. You'll partner with your Coach to create personal goals and get the motivation, information and encouragement you need to achieve those goals.
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Question: Is my information shared with my medical team?
Answer:The information you share with your Coach is not shared with your medical team. However, our Coaches can help you get in touch with AdventHealth Care Advocates, who will help connect you to any health care services you need.
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Question: Will I have the same Coach for every session?
Answer:Yes. You'll have a personal relationship with your Coach who will be committed to your success throughout your WholeYou engagement. You can connect with your dedicated Coach often through secure messaging in the WholeYou app and also via the video and/or voice-enabled platform for your scheduled coaching sessions.
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Question: Do I have to use AdventHealth's Rx Plus Pharmacy for maintenance medication?
Answer:Yes. All maintenance drugs must be filled through AdventHealth's Rx Plus Pharmacy. This enables us to deliver significant cost savings to you, our employees, and also save money as a company. Additionally, it gives us the opportunity to invest those savings in other areas and keeping health insurance costs down.
After you fill the first 30-day supply of your medication, you will need to use AdventHealth's Rx Plus Pharmacy. Our team will help you transfer your prescription and contact your physician if needed.
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Question: How do I request refills?
Answer:You can request a refill up to 30 days in advance on a 90-day supply, and at least two weeks before you need the medication (controlled substances subject to stricter refill allowance). Rx Plus Pharmacy will deliver your medication within eight days (excluding weekends and shipping). To avoid delays, please ensure you have provided the correct method of payment on your profile. Click here if you need to update your payment method.
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Question: How do I fill a new prescription with AdventHealth's Rx Plus Pharmacy?
Answer:You can send your prescription to AdventHealth's Rx Plus Pharmacy in one of the following ways:
Through Your Doctor’s Office
Your doctor or nurse can send your prescription directly to AdventHealth Rx Plus Pharmacy by calling 866-943-4535 or faxing 407-805-8545. Your doctor’s office can also send an electronic prescription via Surescripts to AdventHealth Rx Plus Pharmacy. Sending your prescriptions electronically through Surescripts is our preferred method.
Send to AdventHealth Rx Plus Pharmacy
Retail NCPDP#: 1086671
AdventHealth Rx Plus Pharmacy - Mail Order and SpecialtyPlease note that, by law, we can only accept faxed prescriptions from your doctor with a cover sheet.
By Mail
You can mail the prescription to the pharmacy via the United States Postal Service (USPS). The AdventHealth Rx Plus Pharmacy address is:
AdventHealth Rx Plus Pharmacy
5050 Wesley Road, Suite 110
Apopka, FL 32712 -
Question: How are my prescriptions delivered?
Answer:Rx Plus Pharmacy will deliver your medication with eight days (excluding weekends and shipping). To avoid delays, please ensure you have provided the correct method of payment on your profile (insert Update Information form).
The default shipping method is DHL, with the post office making final delivery of the medication.
All specialty and cold chain medications are sent via FedEx. You can request that your prescription is sent via FedEx for an additional fee ($15 for instate Florida and $30 for out-of-state overnight delivery).
To avoid any delays in shipping, please ensure that Rx Plus Pharmacy has your correct shipping address on file. FedEx is unable to deliver to a PO Box and requires a physical address.
You will receive an email notification the day your medication is shipped with tracking information. Please make sure Rx Plus Pharmacy has your preferred email address file. Check your junk files to ensure you receive our notifications.
Please notify us immediately with any new contact information, including shipping address or email information. -
Question: Can I request a specific manufacturer of medicine?
Answer:We fill prescriptions for AdventHealth employees with generic versions, when possible. You cannot request a specific manufacturer. This process helps keep our costs down for you and the benefits packages we offer to our employees.
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Question: Why should I ask for a 90-day prescription?
Answer:A 90-day supply delivers more than convenience. You get significant cost savings with a three-month supply. It’s a win-win for your wallet and peace of mind. Ask your physician to authorize a 90-day supply of your medication.
We transfer only prescriptions that are written to dispense a 30-day or more supply from another pharmacy.
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Question: What laws protect my health and privacy?
Answer:AdventHealth Rx Plus Pharmacy follows your state laws to ensure we safely and confidently fill your prescription. These include, but are not limited to, the following regulations:
More InfoMore InfoFaxed Prescriptions
We cannot accept faxed prescriptions for schedule 2 controlled medications. The original written prescription must be mailed to us.
Valid Dates
Prescriptions for controlled substances are only valid for six months from the date the prescription was written, even if there are refills remaining.
Returned Medication
Medications cannot be returned to the pharmacy unless the entire package has not been opened.
Generic Medication
In the state of Florida, it is the law that a pharmacy must dispense a generic drug in place of a brand-name drug, whenever one is available. This law is in place to ensure that the customer or health plan is paying for the least expensive option.
If a physician decides that they would prefer that a pharmacy dispense a brand-name drug instead of the available generic one, “medically necessary” must be written on the prescription. The physician cannot write “dispense brand,” “no substitution,” “DAW,” or “dispense as written.” The pharmacy, by law, is still required to dispense the generic drug unless “medically necessary” is included on the prescription.