Search Questions & Answers
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Question: What laws protect my health and privacy?
Answer:AdventHealth Rx Plus Pharmacy follows your state laws to ensure we safely and confidently fill your prescription. These include, but are not limited to, the following regulations:
More InfoMore InfoFaxed Prescriptions
We cannot accept faxed prescriptions for schedule 2 controlled medications. The original written prescription must be mailed to us.
Valid Dates
Prescriptions for controlled substances are only valid for six months from the date the prescription was written, even if there are refills remaining.
Returned Medication
Medications cannot be returned to the pharmacy unless the entire package has not been opened.
Generic Medication
In the state of Florida, it is the law that a pharmacy must dispense a generic drug in place of a brand-name drug, whenever one is available. This law is in place to ensure that the customer or health plan is paying for the least expensive option.
If a physician decides that they would prefer that a pharmacy dispense a brand-name drug instead of the available generic one, “medically necessary” must be written on the prescription. The physician cannot write “dispense brand,” “no substitution,” “DAW,” or “dispense as written.” The pharmacy, by law, is still required to dispense the generic drug unless “medically necessary” is included on the prescription.
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Question: How is our Prescription Plan Designed?
Answer:For more information and details on the prescription plan design, visit our FAQ section.
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Question: Having Technical Issues?
Answer:If you are running into issues with your browser, click here for instructions on how to clear your internet cache. If you continue to have issues, please contact Rx Plus Pharmacy via email at RxPlus.Pharmacy@AdventHealth.com or via phone at Call1-866-943-4535.
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Question: What is MedsOnCue?
Answer:MedsOnCue delivers hundreds of on-demand medication videos, in both English and Spanish, straight to your smartphone and electronic tablets. Other valuable services included Med Guides, written information, drug images and more.
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Question: How does it work?
Answer:MedsOnCue prints quick response (QR) codes on your receipt to deliver on-demand prescription-specific videos. You only need a smartphone (or electronic tablet) and a QR-scanning app to access the videos and other valuable information. You can download a free QR app if you don’t have one.
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Question: What is a QR Code?
Answer:QR — or quick response — codes are two-dimensional barcodes that can be read using smartphones (or electronic tablets) and a QR scanning app. The barcodes link to websites, texts, emails, phone numbers and more.
The QR code on your pharmacy receipt links to the written medication information provided by Medi-Span. -
Question: What is the MedsOnCue ‘going green’ initiative?
Answer:MedsOnCue has been favorably reviewed by many state boards of pharmacy executives and is an alternative to printing patient education and drug monographs.
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Question: What if I don't have a smartphone?
Answer:If you wish to have a printed copy of the patient education and drug monograph mailed to you, please email us at RxPlus.Pharmacy@AdventHealth.com.
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Question: Will there be a QR code printed for every prescription?
Answer:All prescriptions will have a QR code printed on the pharmacy label, but not every prescription will have a medication specific video. If you have any questions on Medi-Span, email us a RxPlus.Pharmacy@AdventHealth.com.
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Question: What do I do after receiving a prescription with refills?
Answer:One-time prescriptions and first fills of maintenance medications may be filled at any retail network pharmacy. Any refills, including refills of maintenance medications, need to be filled through AdventHealth's Rx Plus Pharmacy.
CVS Caremark does not support 15-day refills of maintenance medications at a retail network pharmacy after filling an initial 30-day supply. These requests will be denied.
Once your initial 30-day supply for maintenance medication has been filled, please contact Rx Plus Pharmacy to transfer your prescription by clicking here. Failure to do so may result in a gap in your medication supply.