Search Questions & Answers
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Question: What if I have a billing question?
Answer:Our Customer Service team will be available to help you with any billing questions.
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Question: How do I cancel?
Answer:We understand that plans change. If you choose to end your WholeYou membership, you can do so at any time through the Apple App or Google Play Store.
Continue ReadingYour membership will stay in effect for the balance of the billing cycle in which you canceled and then not renew after that.
We do not offer any partial month refunds. We hope you’ll come back to revisit your Wholeness journey with us again.
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Question: What if I want to switch my Coach?
Answer:You’re welcome to switch to a different Coach at any time. You can reach out to customer service within the app and we'll be happy to help you.
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Question: How do I purchase additional coaching sessions?
Answer:This feature isn't available yet, but we'll let you know as soon as it is!
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Question: Is my information confidential?
Answer:Our Coaches will not disclose information shared through coaching interactions without the expressed or written permission of the member. Honoring confidentiality is an essential ingredient for building the trusted relationship necessary to support you in your Wholeness journey. Our Coaches adhere to professional codes of ethics set by governing bodies such as the National Board for Health and Wellness Coaching (NBHWC) that emphasize maintaining strict confidentiality unless required by law or should the member’s or another person’s safety be at risk.
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Question: How do I reach Care Advocacy?
Answer:We care about the WholeYou. To better connect you with the award-winning care in the AdventHealth network, we partner with AdventHealth’s Care Advocacy team, who are available free of charge to guide you through your health care journey. From answering questions to finding locations and physicians, assisting with appointment scheduling and handling medication refills, our Care Advocates ensure a seamless and supported experience.
Continue ReadingMore information about Care Advocacy can be found at adventhealth.com/adventhealth-care-advocacy.
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Question: What is a hospitalist?
Answer:Our hospitalists are AdventHealth Medical Group physicians who only work in the hospital. They are your in-hospital doctors, and are available throughout your stay to discuss your care and treatments with you and your family to ensure you receive the very best care.
The term hospitalist was used for the first time in a medical journal published in 1996. At that time, there were about 800 hospitalists in the nation. Today, there are more than 50,000 — all providing immediate, compassionate care when patients first get to the hospital.
Hospitalist medicine is the fastest-growing specialty in health care, and hospitalists have grown to supervise the vast majority of all of our inpatients across AdventHealth.
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Question: What does a hospitalist do?
Answer:Hospitalists provide general medical care to patients during their stay, and then patients follow up with their primary care physician or local specialist after they’ve been discharged.
AdventHealth hospitalists are highly trained and certified physicians providing care in a hospital setting to patients with various acute and chronic conditions. They oversee a patient’s care while they’re in the hospital, from diagnosis to treatment, and can connect with the patient’s primary care provider before or after discharge to advise on the patient’s continued care.
Overall, a hospitalist’s focus is on patient care and teaching, research and leadership related to hospital medicine.
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Question: How do hospitalists improve the care I receive as a hospital patient?
Answer:As an integral part of our hospital care teams alongside nurses and technicians, hospitalists ensure every patient can have an experienced physician guiding their care while they’re in the hospital.
Having a hospitalist caring for you during your stay means that you have a physician who:
- Is close by in case of an emergency
- Can see you more than once a day, if needed
- Will answer your family’s questions, providing clarity and support at every step
- Will expedite your care by following up on tests and adjust your treatment as needed based on test results
- Supports your care transition by contacting your primary care provider to discuss your condition and best next steps after discharge
In these ways and more, hospitalists ensure you receive the highest quality care while you’re in the hospital, so you can continue healing well after you return home.
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Question: Do hospitalists have different skills than primary care providers?
Answer:Hospitalists and primary care providers are typically both physicians and hold the same medical training and skills, but they practice in different settings (e.g., hospitals vs. doctor’s offices) and the length of care (e.g., short-term vs. lifelong) you receive from each will be different.
A hospitalist will devote all their medical expertise to caring for you during your hospital stay, treating the condition that you were hospitalized for, while a primary care provider will work with you regularly to achieve your health goals over your lifetime.
Because hospitalists only practice medicine within hospitals, they are more familiar with:
- Common hospital-related health conditions
- Common hospital tests and procedures
- The specific infection-control standards and protocols for the hospital
- The specialists and resources available in the hospital
Primary care providers may refer their patients to hospitalists upon admission to the hospital. During their hospital stays, patients are cared for by a hospitalist, and then return to seeing their regular primary care provider after being discharged.