If you wish to have a printed copy of the patient education and drug monograph mailed to you, please email us at RxPlus.Pharmacy@AdventHealth.com.

All prescriptions will have a QR code printed on the pharmacy label, but not every prescription will have a medication specific video. If you have any questions on Medi-Span, email us a RxPlus.Pharmacy@AdventHealth.com.

One-time prescriptions and first fills of maintenance medications may be filled at any retail network pharmacy. Any refills, including refills of maintenance medications, need to be filled through AdventHealth's Rx Plus Pharmacy.

CVS Caremark does not support 15-day refills of maintenance medications at a retail network pharmacy after filling an initial 30-day supply. These requests will be denied.

Once your initial 30-day supply for maintenance medication has been filled, please contact Rx Plus Pharmacy to transfer your prescription by clicking here. Failure to do so may result in a gap in your medication supply.

A maintenance medication is a prescription that is taken on a regular basis or is filled more than once per 365 days. Rx Plus Pharmacy can work with your provider to get your maintenance medication set up through the mail for up to a 90-day supply. Exceptions include CII narcotics and CIII-V controlled substance prescriptions which can be filled at your local retail pharmacy.

Coaching is an integral part of your Wholeness journey. Up to 92% of studies across weight loss, diabetes, heart health and wellness showed health coaching had a positive impact on health outcomes (2019 Compendium for Health and Wellness Coaching). Coaching is a one-on-one, growth-promoting, confidential conversation that uses the most effective approaches to helping people make and maintain lifestyle behavior changes in their lives. Your Coach assists you in deciding your goals using self-discovery and active learning processes as you track progress and make positive changes to your health and well-being.

You’ll connect with your Coach via a secure video and/or voice call and messaging platform in the WholeYou app. Each video session is 45 minutes long. You can also send your Coach a message anytime.

While you aren't obligated to a specific number of sessions or months of coaching, most members engage in a coaching relationship for an average of 4 to 6 months. This duration allows for meaningful progress, helps jumpstart your Wholeness journey, and positions you well to make and maintain lifestyle changes. Even a shorter coaching relationship can be extremely useful for getting started.

Our customer service team would be happy to assist you. To reach them, send a message with any questions or concerns to WholeYou@AdventHealth.com. Someone will get back to you as quickly as possible, Monday through Friday.