Search Questions & Answers
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Question: How do I connect with my Coach?
Answer:You’ll connect with your Coach via a secure video and/or voice call and messaging platform in the WholeYou app. Each video session is 45 minutes long. You can also send your Coach a message anytime.
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Question: How long should I be in coaching?
Answer:While you aren't obligated to a specific number of sessions or months of coaching, most members engage in a coaching relationship for an average of 4 to 6 months. This duration allows for meaningful progress, helps jumpstart your Wholeness journey, and positions you well to make and maintain lifestyle changes. Even a shorter coaching relationship can be extremely useful for getting started.
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Question: If I have a customer service question who do I ask?
Answer:Our customer service team would be happy to assist you. To reach them, send a message with any questions or concerns to [email protected]. Someone will get back to you as quickly as possible, Monday through Friday.
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Question: What if I need to meet with a doctor?
Answer:You will have convenient access to the AdventHealth Care Advocacy Team, who are ready to help you schedule appointments, answer your questions and connect you to AdventHealth’s award-winning network of care.
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Question: What if I have a billing question?
Answer:Our Customer Service team will be available to help you with any billing questions.
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Question: How do I cancel?
Answer:We understand that plans change. If you choose to end your WholeYou membership, you can do so at any time through the Apple App or Google Play Store. Your membership will stay in effect for the balance of the month in which you canceled and then not renew after that.
Continue ReadingCollapse AnswerWe do not offer any partial month refunds. We hope you’ll come back to revisit your Wholeness journey with us again.
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Question: What if I want to switch my Coach?
Answer:You’re welcome to switch to a different Coach at any time. You can reach out to customer service within the app and we'll be happy to help you.
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Question: How do I purchase additional coaching sessions?
Answer:This feature isn't available yet, but we'll let you know as soon as it is!
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Question: Is my information confidential?
Answer:Our Coaches will not disclose information shared through coaching interactions without the expressed or written permission of the member. Honoring confidentiality is an essential ingredient for building the trusted relationship necessary to support you in your Wholeness journey. Our Coaches adhere to professional codes of ethics set by governing bodies such as the National Board for Health and Wellness Coaching (NBHWC) that emphasize maintaining strict confidentiality unless required by law or should the member’s or another person’s safety be at risk.
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Question: How do I reach Care Advocacy?
Answer:We care about the WholeYou. To better connect you with the award-winning care in the AdventHealth network, we partner with AdventHealth’s Care Advocacy team, who are available free of charge to guide you through your health care journey. From answering questions to finding locations and physicians, assisting with appointment scheduling and handling medication refills, our Care Advocates ensure a seamless and supported experience.
Continue ReadingCollapse AnswerMore information about Care Advocacy can be found at adventhealth.com/adventhealth-care-advocacy.