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  • I have a question about something on my bill.

    For billing questions or if you need further assistance, you can contact a member of our Patient Financial Services team by clicking here.

  • I need to find my doctor's phone number.

    1. Once logged into your Account, find your care provider’s name in your Care Team on the homepage.
    2. Click your care provider’s name, and then click the “Call” button.

  • I scheduled a video visit with my provider. How do I access the visit?

    A link to join your scheduled video visit appointment will be sent either via email or text 10 minutes before your appointment.

    You can also access your upcoming visits by signing into your AdventHealth Account and clicking the “Visits” quick link on the homepage or clicking the visit within your Health Updates.

  • I'm having issues with my verification code.

    If you have not received your code:

    1. Click “Send new verification code”.
    2. Enter the new verification code.

    If the code you entered is creating an error:

    • Ensure you have entered the correct code

    OR

    • Click the back button and then select “Send by Call”.
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  • My Account has incomplete or incorrect information.

    If your account has incomplete information, check the following:

    • Are your visits associated with AdventHealth care providers and facilities? Currently, we can only link to participating hospitals and doctor's offices.
    • Check to see that your visit is showing. If it is, you may have to wait for this report to be completed or made available to you online if it was very recent.
    • Has your care provider reviewed the information? The care provider may only release results to your Account after they have had an opportunity to fully review the details. Always speak to your care provider about any results posted.

    If you want to correct information on your medical records:

    Contact the Health Information Management department to request changes.

  • My Account is locked, what do I do?

    For your security, we lock accounts after too many failed attempts to log in. If your account is locked, there are two ways you can reset your password:

    Continue Reading

  • What if I can't pay all at once?

    If you can't pay your whole bill at once, you may be able to set up a payment plan. This lets you automatically pay a small amount each month.

  • What if I can't pay at all?

    You might be eligible for financial assistance. Start the process by applying online, and we'll work with you to determine a payment arrangement or offer financial assistance based on your financial situation.

  • Your Patient Account ID can be found on the following documents:

    Your Patient Account ID can be found on the following documents:

    • Pre-registration paperwork provided by your doctor's office.
    • Printed visit summary paperwork provided by your doctor's office.
    • Billing statement provided by your doctor's office.
    • Billing receipt provided by your doctor's office. 

  • Where can I find an MRN?

    Your Medical Record Number is available on the following documents:

    • Discharge paperwork provided by the hospital.
    • On your wristband from a recent hospital stay.