Search Questions & Answers
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Question: What if I can't pay at all?
Answer:You might be eligible for financial assistance. Start the process by applying online, and we'll work with you to determine a payment arrangement or offer financial assistance based on your financial situation.
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Question: Your Patient Account ID can be found on the following documents:
Answer:Your Patient Account ID can be found on the following documents:
- Pre-registration paperwork provided by your doctor's office.
- Printed visit summary paperwork provided by your doctor's office.
- Billing statement provided by your doctor's office.
- Billing receipt provided by your doctor's office.
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Question: Where can I find an MRN?
Answer:Your Medical Record Number is available on the following documents:
- Discharge paperwork provided by the hospital.
- On your wristband from a recent hospital stay.
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Question: Which insurances are accepted for Video Visits?
Answer:We accept all AdventHealth and Disney employee insurances, such as:
- AdventHealth Employee Plan Aetna
- AdventHealth CastCare Allegiance
- Disney Cigna PPO
- Disney Cigna Consumer Choice
Continue ReadingCollapse AnswerOtherwise, visits cost $64 or less if you have acquired a promotional code.
Some insurance plans cover video visits in your AdventHealth Account, so it’s a good idea to check with your insurance company first. If you don’t have insurance, the charge is $64 per visit.
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Question: Why does it say, "Enter a valid email address." when I try to login?
Answer:You either entered something that is not an email address format or there is a blank character in the email address field.
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Question: Why does it say, "Invalid email/password combination" when I try to login?
Answer:You either do not have an account yet or the password you entered was not correct.
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Question: Why is my paper bill not listed?
Answer:If your paper bill does not match any of the Billing Summaries in your account, you may have received a bill from one of our network partners, which currently is not available within your account. Please contact the billing office as listed on your paper bill for additional information on methods of payment.
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Question: Can I use miles for my flight?
Answer:In some cases, volunteers can use their own personal miles to obtain plane tickets. However, the same itinerary as the group is required, as is approval from the GHI administration.
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Question: How do I get started, and what are the next steps?
Answer:Simply click the “Get Started Now” button to complete a short intake form and watch our online information session. Upon completion, you will then be asked to complete a short quiz and medical intake form. After completing all the necessary steps, a member of our team will contact you regarding the next steps to scheduling a one-on-one consultation with one of our surgeons.
Continue ReadingCollapse AnswerDuring this consultation, the surgeon will complete a pre-operative evaluation. Additional pre-operative consultations may be needed based on your individual needs. After completing all the required steps, surgery will be scheduled between 6 weeks and 6 months following your initial consultation depending on your insurance requirements and individual needs.
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Question: How can bariatric surgery improve my overall health?
Answer:Bariatric surgery is the most effective and long-lasting treatment for obesity. It can have overall health benefits like:Continue ReadingCollapse Answer- Increased ability for physical activities
- Improved fertility and hormone levels
- Improved quality of life
- Improved self-esteem
- Improved sexual function
- Reduced dependence on medications
- Reduced risk of disease
Studies have shown that many bariatric surgery patients experience remission of obesity-related diseases such as:
- Type 2 diabetes
- High blood pressure
- High cholesterol
- Heart disease
- Obstructive sleep apnea