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  • How do I schedule appointments for myself or my family members?

    With a new care provider:

    1. Once logged into your Account, click “Find Care” in the top menu, or at the bottom of your screen if using the app.
    2. Fill in your credentials using the search bar. You can include:
    3. The condition, specialty, or care provider’s name
    4. Your location,
    5. Insurance, if available, and click the "Find Care" button in the search bar.
    6. You will be presented with a list of care providers that best match your credentials, and with their availability next to their names.
    7. If needed, please modify your search using the filters or changing what was entered in the search bar.
    8. After selecting a care provider and clicking on an appointment time, fill out the form details and click “Submit”.
    9. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.
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  • How else can I access my records?

    Patients can visit any office in person or call the facility.

    Paper copies of medical records may be released upon receipt of written authorization of patients over the age of 18 or a legal guardian.

  • I forgot my password.

    1. On the Account login page of AdventHealth.com, click “Forgot Password”.
    2. Enter your email address and click “Request a Reset Link”.
    3. Check your email inbox. AdventHealth will immediately send a message to your account's email address.
    4. Click the Reset Your Password button in the email.
    5. Enter a new password.

  • I have a question about something on my bill.

    For billing questions or if you need further assistance, you can contact a member of our Patient Financial Services team by clicking here.

  • I need to find my doctor's phone number.

    1. Once logged into your Account, find your care provider’s name in your Care Team on the homepage.
    2. Click your care provider’s name, and then click the “Call” button.

  • I scheduled a video visit with my provider. How do I access the visit?

    A link to join your scheduled video visit appointment will be sent either via email or text 10 minutes before your appointment.

    You can also access your upcoming visits by signing into your AdventHealth Account and clicking the “Visits” quick link on the homepage or clicking the visit within your Health Updates.

  • I'm having issues with my verification code.

    If you have not received your code:

    1. Click “Send new verification code”.
    2. Enter the new verification code.

    If the code you entered is creating an error:

    • Ensure you have entered the correct code

    OR

    • Click the back button and then select “Send by Call”.
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  • My Account has incomplete or incorrect information.

    If your account has incomplete information, check the following:

    • Are your visits associated with AdventHealth care providers and facilities? Currently, we can only link to participating hospitals and doctor's offices.
    • Check to see that your visit is showing. If it is, you may have to wait for this report to be completed or made available to you online if it was very recent.
    • Has your care provider reviewed the information? The care provider may only release results to your Account after they have had an opportunity to fully review the details. Always speak to your care provider about any results posted.

    If you want to correct information on your medical records:

    Contact the Health Information Management department to request changes.

  • My Account is locked, what do I do?

    For your security, we lock accounts after too many failed attempts to log in. If your account is locked, there are two ways you can reset your password:

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  • What if I can't pay all at once?

    If you can't pay your whole bill at once, you may be able to set up a payment plan. This lets you automatically pay a small amount each month.