Search Questions & Answers
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Question: How do I reach Care Advocacy?
Answer:We care about the WholeYou. To better connect you with the award-winning care in the AdventHealth network, we partner with AdventHealth’s Care Advocacy team, who are available free of charge to guide you through your health care journey. From answering questions to finding locations and physicians, assisting with appointment scheduling and handling medication refills, our Care Advocates ensure a seamless and supported experience.
Continue ReadingCollapse AnswerMore information about Care Advocacy can be found at adventhealth.com/adventhealth-care-advocacy.
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Question: How long should I be in coaching?
Answer:While you aren't obligated to a specific number of sessions or months of coaching, most members engage in a coaching relationship for an average of 4 to 6 months. This duration allows for meaningful progress, helps jumpstart your Wholeness journey, and positions you well to make and maintain lifestyle changes. Even a shorter coaching relationship can be extremely useful for getting started.
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Question: If I have a customer service question who do I ask?
Answer:Our customer service team would be happy to assist you. To reach them, send a message with any questions or concerns to WholeYou@AdventHealth.com. Someone will get back to you as quickly as possible, Monday through Friday.
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Question: Is my information confidential?
Answer:Our Coaches will not disclose information shared through coaching interactions without the expressed or written permission of the member. Honoring confidentiality is an essential ingredient for building the trusted relationship necessary to support you in your Wholeness journey. Our Coaches adhere to professional codes of ethics set by governing bodies such as the National Board for Health and Wellness Coaching (NBHWC) that emphasize maintaining strict confidentiality unless required by law or should the member’s or another person’s safety be at risk.
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Question: What if I have a billing question?
Answer:Our Customer Service team will be available to help you with any billing questions.
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Question: What if I need to meet with a doctor?
Answer:You will have convenient access to the AdventHealth Care Advocacy Team, who are ready to help you schedule appointments, answer your questions and connect you to AdventHealth’s award-winning network of care.
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Question: What if I want to switch my Coach?
Answer:You’re welcome to switch to a different Coach at any time. You can reach out to customer service within the app and we'll be happy to help you.
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Question: What is Coaching?
Answer:Coaching is an integral part of your Wholeness journey. Up to 92% of studies across weight loss, diabetes, heart health and wellness showed health coaching had a positive impact on health outcomes (2019 Compendium for Health and Wellness Coaching). Coaching is a one-on-one, growth-promoting, confidential conversation that uses the most effective approaches to helping people make and maintain lifestyle behavior changes in their lives. Your Coach assists you in deciding your goals using self-discovery and active learning processes as you track progress and make positive changes to your health and well-being.
Continue ReadingCollapse AnswerThe relationship with a Coach offers you a judgment-free space that feels comfortable, with a deep level of encouragement and empathetic support. A coaching conversation enables change by focusing on your path to well-being and by leveraging your motivation, strengths, needs, values, goals, and vision of your best self.
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Question: What’s the difference between a hospitalist and an internist?
Answer:From a medical perspective, hospital medicine falls under the umbrella of internal medicine, and most hospitalists are trained in internal medicine.
However, hospitalists use their internal medicine training in a hospital setting, only treating patients during their stay (treating the condition that hospitalized them).
Internal medicine physicians, also called internists, may work in private practices and outpatient settings, providing long-term, ongoing health care for patients throughout their lives.
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Question: Do hospitalists have different skills than primary care providers?
Answer:Hospitalists and primary care providers are typically both physicians and hold the same medical training and skills, but they practice in different settings (e.g., hospitals vs. doctor’s offices) and the length of care (e.g., short-term vs. lifelong) you receive from each will be different.
A hospitalist will devote all their medical expertise to caring for you during your hospital stay, treating the condition that you were hospitalized for, while a primary care provider will work with you regularly to achieve your health goals over your lifetime.
Because hospitalists only practice medicine within hospitals, they are more familiar with:
- Common hospital-related health conditions
- Common hospital tests and procedures
- The specific infection-control standards and protocols for the hospital
- The specialists and resources available in the hospital
Primary care providers may refer their patients to hospitalists upon admission to the hospital. During their hospital stays, patients are cared for by a hospitalist, and then return to seeing their regular primary care provider after being discharged.