If you can't pay your whole bill at once, you may be able to set up a payment plan. This lets you automatically pay a small amount each month.

You might be eligible for financial assistance. Start the process by applying online, and we'll work with you to determine a payment arrangement or offer financial assistance based on your financial situation.

For billing questions or if you need further assistance, you can contact a member of our Patient Financial Services team by clicking here.

1. Once logged into your Account, find your care provider’s name in your Care Team on the homepage.
2. Click your care provider’s name, and then click the “Call” button.

With a new care provider:

1. Once logged into your Account, click “Find Care” in the top menu, or at the bottom of your screen if using the app.
2. Fill in your credentials using the search bar. You can include:
3. The condition, specialty, or care provider’s name
4. Your location,
5. Insurance, if available, and click the "Find Care" button in the search bar.
6. You will be presented with a list of care providers that best match your credentials, and with their availability next to their names.
7. If needed, please modify your search using the filters or changing what was entered in the search bar.
8. After selecting a care provider and clicking on an appointment time, fill out the form details and click “Submit”.
9. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.

1. Once logged into your Account, click the “Visits” quick link on the homepage.
2. Click the upcoming visit you wish to change.
3. If you wish to cancel, click “Cancel appointment”.
   If you wish to reschedule, click “Reschedule appointment” if the option is available.

Yes, you can check in online using Account’s eCheck-In feature. To use this feature:

1. Check your inbox for an email titled “Check in for Your Upcoming Visit”.
2. Open the email and click the “Begin eCheck-In” button.
3. Follow the steps to check in.
4. Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.

A link to join your scheduled video visit appointment will be sent either via email or text 10 minutes before your appointment.

You can also access your upcoming visits by signing into your AdventHealth Account and clicking the “Visits” quick link on the homepage or clicking the visit within your Health Updates.