Caring Is What We Both Do Best
As a caregiver, you’re so much more than just a hand holder; you’re the sunshine in the room. While you focus on adding some light to your loved one’s day, we’ll help you take care of everything else. At AdventHealth Polk, formerly St. Luke’s Hospital, we support our patients and their caregivers long after their hospital stay ends.
To make things a little easier for you, we’ve designed our amenities and caregiver resources with you in mind. Because caring for our patients is not just about meeting their needs; it’s also about taking care of the ones who love and support them.
How We Can Care for You
At AdventHealth Polk, we offer resources to make caring for your loved one easier. Let us know if you need anything else. All you have to do is ask.
Information About Our Polk County Hospital
- Visiting Hours
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Visiting Hours
The hospital visiting hours are daily between 8 am and 7 pm.
Weekend visitors should use the emergency department entrance at the rear of the hospital.
Visiting Guidelines
For the health and safety of our patients, we limit the number of visitors in some areas of the hospital, including:
- Intensive care unit (ICU): One visitor at a time
- Medical/surgery unit: One visitor at a time
- Orthopedics: One visitor can spend the night
Visitors should plan to stay at most 30 minutes, depending on the patient's condition.
Visitors should limit themselves to up to two at a time.
Because patients require various diets, visitors should check with the nurse before bringing food or drinks.
Sometimes, it may be advisable for a family member to stay around the clock. You can arrange this with the nurse.
It may be important for a family member to be present when the physician makes their rounds. Please check with the physician or nurse if this applies to your loved one.
Family members who spend the night can use the recliners. Please ask a nurse if you need one.
Children under 10 should not visit except in special cases and when arranged with the nurse. Children should not be left unattended at any time.
People with colds, flu or other infections should not visit.
Visitors waiting for patients who are in surgery should stay in the main waiting room across from the nursing station. Surgeons often visit with the family members after surgery and look for you in the main waiting room, not the patient's room.
Smoking and tobacco products are prohibited on our hospital campus for your health and ours.
Emergency Room Visitation Guidelines
Visitation is allowed when possible but is limited to one visitor per adult patient and two per minor.
Visitation in the ER is not permitted for patients with COVID-19 symptoms or an existing COVID-19 diagnosis.
- Food and Refreshments
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Our hospital cafeteria is open Monday through Friday from 7 am to 9 am and 11:30 am to 1:30 pm.
If you need an afternoon or late-night snack, vending machines are located in the waiting room and the registration area.
Feel Supported on Our Spiritual Care Hotline
Whatever you’re facing, you’re not alone. The AdventHealth Spiritual Care Hotline is here when you need a listening ear. Call Call833-258-2414 Monday through Friday, from 10 am to 6 pm Eastern Standard Time. Calls are free and confidential, and our caring team members will listen without judgment and offer prayer, support and additional resources if needed.
Find Our Hospital in Polk County
AdventHealth Polk AdventHealth Polk
Formerly known as St. Luke's Hospital
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Hours Information:
Business hours are daily from 8 am to 5 pm.
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Visiting Hours:
Visiting hours are daily between 8 am and 7 pm.
Intensive care unit (ICU): One visitor at a time
Medical/surgery: One visitor at a time
Orthopedics: One visitor can spend the nightWeekend visitors, please use the emergency department entrance at the rear of the hospital.
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Emergency Room:
Our ER is open 24 hours a day, seven days a week.
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Food and Refreshments:
Our hospital cafeteria is open 7 am to 3:30 pm, daily.
If you need an afternoon or late-night snack, vending machines are located in the waiting room and the registration area.
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Gift Shop:
Our on-campus gift shop is located in the main lobby and is open Monday to Friday from 10 am to 3 pm. You’ll find a variety of thoughtful treats, candies, clothing, greeting cards and seasonal items. A coffee corner is also available, where you can find a selection of coffee, flavored creams and sugar. All sales proceeds fund our hospital’s scholarship program.
Caregiving Resources Just a Click Away
We want to connect you with the resources you need to help your loved one thrive and give you access to the information you need in and out of the hospital. We’re here however you need us.