Patient Nondiscrimination

AdventHealth is dedicated to ensuring patient nondiscrimination. Our nondiscrimination policy extends to all of AdventHealth’s practices and those of:

• Any health care professional authorized to enter information into your medical record maintained by an AdventHealth facility, such as doctors, nurses, physician assistants, technologists and others.
• All departments and units of AdventHealth facilities, including hospitals, outpatient facilities, physician practices, skilled nursing facilities, home health agencies, hospices, urgent care centers, and emergency departments.
• All employees, staff, students, volunteers and other personnel of AdventHealth facilities.

AdventHealth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. AdventHealth does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

AdventHealth provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)

AdventHealth provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you need these services, please call Call800-609-5964.

Grievances

Your satisfaction is important to us. We have teams standing by to help if your care experience did not meet our high level of expectations. We also have a dedicated team ready to help if you feel you may have experienced discrimination. Please select a link from the following options if you have a concern or a grievance about your experience or the quality of your care:

• Concerns about care received in Florida, except for discrimination claims: Florida Complaints
• Concerns about care received in other states, except for discrimination claims: States Outside Florida
• Concerns about discrimination (all states): If you believe AdventHealth has discriminated on the basis of race, color, national origin, age, disability or sex, you can file a grievance, or request that someone assist you with filing a grievance, by calling 800-611-4208 or emailing us at PatientNondiscrimination@AdventHealth.com.