Information for Patients

With more than 100 years of combined food service experience, our food services team offers a variety of nutritious meals for breakfast, lunch and dinner.

As a patient, you’ll be given several menu options for breakfast, lunch and dinner. Every day you’re with us, you’ll be greeted by a catering associate from food services. After being offered a menu of the day's chef's special and other home-cooked favorites, you’ll make your selection, which is prepared and delivered to your room. Special diets and physician-ordered diet restrictions are taken into consideration. From food prep to presentation, the difference in our food will make you smile.

Our cafeteria is open to the public Monday to Friday from 7 to 9 am and 11:30 am to 1:30 pm.

For more information on our meal services, please call Call828-894-0842.  

Visiting Hours

The hospital visiting hours are daily between 8 am and 7 pm.

Weekend visitors should use the emergency department entrance at the rear of the hospital.

Visiting Guidelines

For the health and safety of our patients, we limit the number of visitors in some areas of the hospital, including:

• Intensive care unit (ICU): One visitor at a time
• Medical/surgery unit: One visitor at a time
• Orthopedics: One visitor can spend the night

Visitors should plan to stay at most 30 minutes, depending on the patient's condition.

Visitors should limit themselves to up to two at a time.

Because patients require various diets, visitors should check with the nurse before bringing food or drinks.

Sometimes, it may be advisable for a family member to stay around the clock. You can arrange this with the nurse.

It may be important for a family member to be present when the physician makes their rounds. Please check with the physician or nurse if this applies to your loved one.

Family members who spend the night can use the recliners. Please ask a nurse if you need one.

Children under 10 should not visit except in special cases and when arranged with the nurse. Children should not be left unattended at any time.

People with colds, flu or other infections should not visit.

Visitors waiting for patients who are in surgery should stay in the main waiting room across from the nursing station. Surgeons often visit with the family members after surgery and look for you in the main waiting room, not the patient's room.

Smoking and tobacco products are prohibited on our hospital campus for your health and ours.

Emergency Room Visitation Guidelines

Visitation is allowed when possible but is limited to one visitor per adult patient and two per minor.

Visitation in the ER is not permitted for patients with COVID-19 symptoms or an existing COVID-19 diagnosis.

When you stay at our hospital, we want you to feel as comfortable as possible. But when it comes to bringing personal items, we suggest you only pack the essentials and leave valuables, including jewelry and most cash, at home.

Consider packing:

• Dentures with the case and cleaning solution
• Glasses, contact lenses, solutions and cases
• Personal hygiene items you prefer, such as shampoo or toothpaste
• Phone numbers of family and friends
• Robe and pair of non-slip slippers
• Small things that bring you comfort, such as photos, books or magazines

It’s also helpful to bring certain documents with you, including:

• Copy of your advance directives, like a living will or medical durable power of attorney
• Credit card or check for any co-payment your insurance may require
• Health insurance card(s) for any policy that covers you
• List your medications, with the dose and how often you take them
• Picture identification, such as a driver’s license or state ID card
• Prior test results, X-rays or medical records if your doctor requests them
• Workers’ compensation information, if applicable, including the billing address and claim number

To ensure patient safety, we follow the National Patient Safety Goals as defined by The Joint Commission. The Joint Commission inspects hospitals and other providers to ensure they meet stringent requirements to provide high-quality health care. AdventHealth Polk is fully accredited by The Joint Commission.

To improve patient care, we follow protocols for four core measures defined by the Centers for Medicare & Medicaid Services (CMS). To meet our patients' satisfaction, we utilize the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, also defined by CMS. 

Our on-campus gift shop is located in the main lobby and is open Monday to Friday from 10 am to 3 pm. You’ll find a variety of thoughtful treats, candies, clothing, greeting cards and seasonal items. A coffee corner is also available, where you can find a selection of coffee, flavored creams and sugar. All sales proceeds fund our hospital’s scholarship program.